Mark Lipani
Newton,KS
Summary
Accomplished plumbing professional with extensive experience in most aspects of plumbing,excelling in complex plumbing repairs and installations. Demonstrated expertise in pipe cutting precision and valve repair, coupled with a strong focus on customer satisfaction and attention to detail.
Experienced with installing, repairing, and maintaining plumbing systems. Utilizes advanced troubleshooting techniques to resolve issues efficiently. Knowledge of industry standards and safety protocols ensures high-quality service and compliance.
Overview
28
28
years of professional experience
Work History
Plumber
Goering Hardware
01.2022 - Current
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Selected type and size of piping required for each project.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Inspected sewers and piping systems to assess quality and condition.
- Filled pipe systems with water and air to determine location of leaks.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
Plumber
Paul's Inc
09.2018 - 12.2021
Plumber
A, Teeples Plumbing
03.2014 - 09.2018
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Offered guidance and training to junior team members.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
Owner/Operator
Rooter Express Plumbing & Drain
03.2009 - 2014
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Interacted well with customers to build connections and nurture relationships.
Plumber Supervisor
Roto-Rooter Services
11.1997 - 06.2009
- Increased client satisfaction with high-quality workmanship and attention to detail in plumbing installations and repairs.
- Resolved complex plumbing issues using advanced troubleshooting techniques and in-depth knowledge of plumbing systems.
- Implemented preventive maintenance procedures that led to reduced equipment downtime while increasing overall operational efficiency.
- Ensured timely completion of projects through strict adherence to schedules and efficient use of resources.
- Enhanced workplace safety by conducting regular staff training sessions on proper tool usage, equipment handling, and hazard identification.
- Conducted thorough inspections of completed work to ensure compliance with local codes, regulations, and industry standards.
- Collaborated with other construction teams for smooth coordination during large-scale projects, ensuring seamless integration of plumbing systems.
- Stayed up-to-date on industry trends allowing implementation of the latest technology in plumbing solutions for clients'' benefit.
- Played an integral role in bidding processes by providing accurate cost estimates for labor, materials, and equipment needs.
- Improved project efficiency by effectively managing a team of plumbers and delegating tasks according to their skills.
- Provided exceptional customer support through prompt response to inquiries or concerns related to plumbing services offered or completed projects.
- Played a crucial role in securing new business contracts through consistently delivering quality work and maintaining high customer satisfaction levels.
Education
General Education
Ceres High School
Ceres, CA06-1989
Skills
- Plumbing repairs
- Piping installation
- Skilled with both hand and power tools
- Drainage systems repair
- Tool and equipment operation
- Water heater repair
- Professionalism and ethics
- Continuous learning attitude
- Attention to detail focus
- Pipe cutting precision
- Sewer line inspection
- Gas line handling
- Septic system maintenance
- Pipe repair expertise
- Valve repair experience
Accomplishments
- Promoted to supervisor after 4 years of employment
- owned own business for 5 years
- 27 yrs of experience
Timeline
Plumber
Goering Hardware
01.2022 - Current
Plumber
Paul's Inc
09.2018 - 12.2021
Plumber
A, Teeples Plumbing
03.2014 - 09.2018
Owner/Operator
Rooter Express Plumbing & Drain
03.2009 - 2014
Plumber Supervisor
Roto-Rooter Services
11.1997 - 06.2009
General Education
Ceres High School