- Gardening and landscaping
- Dog rescue and support
- Travel and exploring
- Handmade popsicle crafting - three moms pops
Polly Marquette
Lexington,KY
Summary
Results-driven Customer Success Manager with extensive experience in customer account management and technology platform oversight. Recognized for cultivating strong client relationships and facilitating effective onboarding processes, driving customer satisfaction and service expansions.
Overview
23
23
years of professional experience
Work History
Customer Success Manager
WIN Learning
Primarily Remote - Lexington, KY
11.2021 - Current
- Four Plus Years Client Retention - managing three statewide accounts and multiple individual accounts.
- Customer Collaboration - work with thousands of customers in the education and workforce fields to align their goals with WIN's course and credential pathways.
- Onboarding - new and existing education/workforce clients across statewide implementations and individual accounts; enhancing customer comfort, nurturing use and engagement to the online education and work-ready course pathways.
- Monitor Usage and Engagement to recommend solutions, service expansions and product enhancements.
- Advocate and Feedback Conduit
Project Director
Partnership for Successful Schools
Lexington, KY
10.2003 - 03.2021
- Leadership Contributions across KY communities - to projects surrounding life and career readiness - identifying needs, convening partners, finding resources, implementing strategies, informing policy and practice.
- Led Literacy Initiatives - alongside elementary schools to support struggling readers. Recruited and trained volunteers using a patented literacy model. Coached students to enhance reading skills and boost confidence. Supported teachers and parents in achieving student reading goals.
- Created the KY RoadMap to Success - to educate students, parents, schools, and communities on optimal preparation for academic and professional success.
- Cultivated Enduring Relationships with school districts, administrators and other community partners; maintained partnerships through consistent support and feedback solicitation.
Education
Bachelor of Arts - International Business
University of Kentucky
Lexington, KYSkills
- Customer account management for multistate clients
- Technology platform management
- Customer advocacy, training and support
- Developing customer-focused solutions
Interests
Timeline
Customer Success Manager
WIN Learning
11.2021 - Current
Project Director
Partnership for Successful Schools
10.2003 - 03.2021
Bachelor of Arts - International Business
University of Kentucky