Polly Zuzak
Brookpark,OHIO
Summary
Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Master Hair Designer
Salon PHD
09.2021 - Current
- Enhanced overall salon ambiance by contributing creative ideas towards interior design elements such as lighting schemes, artwork selection, furniture placement choices which promoted a welcoming atmosphere conducive to relaxation during appointments.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Initiated and engaged clients in conversations as part of personalized service.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Offered input into research, development and implementation of new services to advance professional product lines.
Administrative Assistant
Greenlawn Cemetery
06.2014 - 05.2019
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Schedule Coordinator
Family First Cares
06.2012 - 10.2013
- Set schedules for 20 staff by planning and designating shifts and hours.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Coordinated cross-functional team projects by creating detailed timelines and assigning tasks based on individual strengths and availability.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted in the recruitment process by screening applicants and coordinating interview schedules for hiring managers.
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Updated management and clients on progress of production.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Evaluated current scheduling processes, identifying areas of improvement to increase overall efficiency.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
Education
Associate of Arts - Health And Wellness
Cuyahoga Community College
Cleveland, OHAssociate of Arts - Health And Wellness
Columbus State Community College
Columbus, OHAssociate of Science - Health And Wellness
Franklin University
Columbus, OHHigh School Diploma -
Berea High School
Berea, OH06.1989
Skills
- Clear Communication
- Men and women haircuts
- Facials and makeup applications
- Continuing education
- Beauty Treatment Recommendation
- Color correction skills
- Hair maintenance expert
- Appointment Scheduling
- POS Terminal Operation
- Employee Training
- Esthetics
- Salon Management
- Adaptable to Changing Client Needs
- Relationship Building
- Customer Consultation
- Product Sales
- Outstanding client retention
- Creativity and Originality
- Data Entry
- Social skills
- Relationship building and management
- Effective problem solving
- Schedule Management
- Self-Directed
Timeline
Master Hair Designer
Salon PHD
09.2021 - Current
Administrative Assistant
Greenlawn Cemetery
06.2014 - 05.2019
Schedule Coordinator
Family First Cares
06.2012 - 10.2013
Associate of Arts - Health And Wellness
Cuyahoga Community College
Associate of Arts - Health And Wellness
Columbus State Community College
Associate of Science - Health And Wellness
Franklin University
High School Diploma -
Berea High School
Similar Profiles
Cara GriffithsCara Griffiths
Saturday Girl at Hair Salon at Phd Hair SalonSaturday Girl at Hair Salon at Phd Hair Salon
Heather GillanHeather Gillan
Office Manager/Psychological Testing Apprentice at Dr. Michael W. Curless, PhDOffice Manager/Psychological Testing Apprentice at Dr. Michael W. Curless, PhD
Phumla NkosiPhumla Nkosi
Research Consultant and Transcriptionist at Vanessa Mpatlanyane - UCT PhD CandidateResearch Consultant and Transcriptionist at Vanessa Mpatlanyane - UCT PhD Candidate
Mary HammondMary Hammond
Dialysis Patient Care Technician at Centers For Dialysis CareDialysis Patient Care Technician at Centers For Dialysis Care
Alicia BryantAlicia Bryant
Operations & Recruiting Manager at Optima ExecutivesOperations & Recruiting Manager at Optima Executives