Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pollyanna DIAS BRAGA

Pompano Beach,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Shipping Office Manager

So Dança
08.2020 - Current
  • Streamlined shipping processes by implementing efficient organizational systems, resulting in reduced time spent on daily tasks.
  • Managed and trained office staff for increased productivity and improved workflow.
  • Coordinated with warehouse personnel to ensure accurate inventory management and timely order fulfillment.
  • Improved customer satisfaction by addressing inquiries and resolving issues promptly, maintaining a professional and courteous demeanor at all times.
  • Maintained detailed records of all shipping transactions, ensuring accuracy and compliance with company policies and regulations.
  • Organized workflow schedules to meet deadlines consistently while maintaining high levels of efficiency among team members.
  • Contributed to the development of new office procedures that led to increased operational efficiency within the department.
  • Collaborated with other departments to optimize internal communication channels, resulting in smoother operations across the board.
  • Oversaw regular audits of inventory levels, identifying discrepancies quickly and taking corrective action as needed.
  • Conducted performance evaluations for staff members, providing constructive feedback aimed at individual growth and overall team improvement.
  • Ensured accurate documentation was maintained for all international shipments, adhering to customs regulations and guidelines from various countries efficiently avoiding penalties or delays due to noncompliance.
  • Provided exceptional leadership during times of crisis, such as unforeseen delays or supply chain disruptions, keeping team morale high and focused on problemsolving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Food Server

Bakery 2000
01.2015 - 12.2020
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Streamlined order-taking process for faster service and increased table turnover rate.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Elevated customer satisfaction through followup and enthusiastic customer service.

House Cleaner

Multiple Employers
02.2015 - 07.2020
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.

Assistant Store Manager

Marville
01.2012 - 01.2015
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

High School Diploma -

Elizabeth Kalil
Contagem, MG - Brazil

Skills

  • Transportation Planning
  • Warehouse Management
  • Documentation Control
  • Freight Negotiation
  • Office Management
  • Administrative Support
  • Training and coaching
  • Inventory Control

Languages

Portuguese
Native or Bilingual

Timeline

Shipping Office Manager

So Dança
08.2020 - Current

House Cleaner

Multiple Employers
02.2015 - 07.2020

Food Server

Bakery 2000
01.2015 - 12.2020

Assistant Store Manager

Marville
01.2012 - 01.2015

High School Diploma -

Elizabeth Kalil

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Pollyanna DIAS BRAGA