Pollyanna Hardy
CoreCivic Company, Houston Processing Detention Facility
Houston,TX
16
years of professional experience
Highly motivated, goal-focused, and success-driven professional, offering extensive experience in human resource management, operations oversight, and people relations. Effective at identifying human capital management needs encompassing building work relationships, improving performance, and increasing productivity and retention. Adept at identifying opportunities, handling complex issues, and providing appropriate recommendations and decisions to meet business requirements, mitigate risks, and enhance processes. Articulate communicator; effective at building alliances between people with diverse perspectives and cultural background. Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
Work History
Human Resources Manager
2 Years 2 Months- Conducted regular HR audits to ensure compliance with labor laws and organizational policies.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Led recruitment initiatives to attract top talent and enhance workforce diversity.
Area Human Resources Operations Manager
5 Years 7 Months- Provide oversight to all aspects of resources and people processes, including performance management, career development, training, and staffing to ensure daily management of processes and format procedures
- Analyze gaps in individual and team skills as well as developmental opportunities to support individual and team development
- Guarantee documentation of career goals and detailed plans of direct and indirect reports to help them develop and meet goals
- Demonstrate growth-driven mindset in promoting and improving individual and team growth through the following initiatives:
- Performance evaluation to drive communication and continuous performance improvement.
- Development of performance level to obtain individual and group goals.
- Resolution on individual and group performance issues based on UPS’s policies and procedures.
- Mentoring and providing of feedback and support to others to enhance performance.
- Identification of opportunities to allow others participate in new and challenging work assignment and rotations to maximize the skills and capabilities of individuals and the organization; and
- Manage strong working relationships with corporate HR, regional business management, and peers to impart accountability and valued support in attaining organizational goals
- Play a key role in executing recognition programs and special events, as well as strategic programs focusing on decreasing turnover, impacting employee retention, and reinforcing UPS enterprise values
- Work closely with business management to evaluate and resolve critical and complex concerns after the initiation of new processes and tools
- Ensure smooth transition of transactional services for employee managers and managers by providing support and consultative guidance
- Conduct thorough investigations on concerns from employee communication vehicles to determine key employee themes requiring behavior and process changes, education, and corrective actions, as well as results of sensitive security investigations to keep integrity of facilities and provide a safe working environment
- Directly address UPS foundation requests and other UPS initiatives by executing community relations activities, programs, and process
- Capitalize industry expertise in fulfilling wide range of HR responsibilities, including management of candidates sourcing and workforce planning process ensuring requisition needs are filled with highly qualified candidates.
- Evaluation of recruiting strategies to review success rates and drive process improvement.
- Participated in the implementation of safety programs to promote safe workplace, as well as training initiatives to achieve organizational goals for training, compliance, and safety.
- Communicated with external vendors to ensure employee information is accurately processed and under set deadlines
- Worked collaboratively with internal customers to make sure loads are processed on-time based on service commitments, as well as with other hub supervisors, plant engineering, and human resources to ensure equipment is serviced; staffing aligned with the pre-sort plan, and packages are sorted appropriately
- Key Accomplishments:
- Made possible for the Human Resource HR Team to rank #1 in 2019
- Played an integral role in staffing UPS facilities in 2 Metro Buildings, including Houston IAH
Driving School Integrad Manager
1 YearBusiness Manager
4 Years 11 Months- Spearheaded recruitment initiatives to attract top talent and foster workforce diversity.
- Developed comprehensive employee training programs to improve skill sets and compliance.
- Implemented performance management systems to drive employee engagement and accountability.
- Streamlined onboarding processes, reducing time-to-productivity for new hires.
- Executed comprehensive HR audits to uphold compliance with labor laws and organizational policies.
- Facilitated conflict resolution strategies to enhance team dynamics and workplace culture.
- Designed compensation structures aligned with industry standards to retain high performers.
- Collaborated with leadership on strategic planning initiatives to align human resources with organizational goals.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
Education
- Master Driving Safety Training
- UPS Corporate Schools:
- Manager Leadership School
- Supervisor Leadership School
- Space & Visibility Training - VSTA
- Safe Work Methods Training - SWM
- Hazardous Materials Training - HAZMAT
- Compliance Annual Training
Skills
HR policies and procedures
Employee relations
Microsoft office proficiency
Training and mentoring
Compensation and benefits
Benefits and compensation management
Human resources operations
Payroll administration
Compliance
Talent acquisition
Onboarding and orientation
Employee onboarding
Recruitment and selection
Training development
Recruitment
Talent management
Background checks
Employee handbook development
Exit interviews
Timeline
Human Resources Manager
CoreCivic Company, Houston Processing Detention Facility
06.2024 - CurrentRead More
Area Human Resources Operations Manager
United Parcel Service UPS
05.2017 - 12.2022Read More
Driving School Integrad Manager
United Parcel Service UPS
01.2016 - 01.2017Read More
Business Manager
United Parcel Service UPS
02.2010 - 01.2015Read More
University of Houston Downtown Campus
Read More