Polly (Paula) McNeel

Assistant Director, Scheduling, Operations, Event

Setzer Student Center

Beaumont, TX

09.2001 - Current

Developed and managed a team of 10 employees to ensure efficient operations of the organization.
Coordinated financial activities, budgeting and forecasting for assigned departments.
Implemented policies and procedures to ensure compliance with federal, state and local laws.
Created and maintained reports on operational performance metrics.
Monitored staff performance, provided feedback and conducted annual reviews.
Provided guidance to departmental staff in resolving customer complaints.
Analyzed data from multiple sources to identify trends and develop strategies for improvement.
Assisted in developing strategic plans to meet organizational goals and objectives.
Conducted training sessions on new processes or products for internal staff members.
Led weekly meetings with department heads to review progress towards project milestones.
Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
Developed protocols for handling confidential information within the organization.
Ensured compliance with safety regulations among all personnel.
Negotiated contracts with vendors for services rendered or products purchased.
Identified areas of opportunity for cost savings initiatives across departments.
Established standards of excellence for customer service delivery throughout the organization.
Collaborated with other departments to improve interdepartmental communication.
Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
Represented the company at industry conferences as a subject matter expert.
Maintained close relationships with key stakeholders while managing expectations.
Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
Evaluated existing systems and processes in order to recommend improvements.
Managed schedules by completing work accurately and on time.
Cultivated and maintained relationships to promote positive work culture.
Directed special projects and daily operations.
Monitored team compliance with safety and health guidelines.
Mentored new employees on industry practices and business operations.
Managed staff, financials and key performance indicators to facilitate business operations.
Coached and guided direct reports on day-to-day operations and company policies and procedures.
Generated reports to review data and issue corrective actions for improvements.
Supported work-life balance to improve staff morale.
Produced and distributed memos, newsletters and other forms of communication.
Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
Developed department performance goals and methods for achieving milestones.
Established budgets and tracked expenses to drive operational efficiency.
Drafted mission and vision statements to outline objectives and motivate employees.
Evaluated key business metrics and recommended adjustments to policies and procedures.
Oversaw purchasing and inventory to retain physical assets.
Developed and implemented strategic sales plan to accommodate corporate goals.
Created and enforced processes to boost company productivity.
Provided informational resources on promotions and services.
Researched and negotiated pricing to reduce cost of equipment and supplies.
Generated billing reports to meet strict deadlines.
Successfully improved employment turnover through creating incentive and training programs.
Implemented billing procedures, audited and reconciled accounts and recorded transactions.
Built strong referral network to generate new business opportunities.
Met with stakeholders to address issues and implement solutions.
Drafted billing and donation letters, reconciled accounts and directed and logged transactions.
Leveraged market knowledge and studied competitive landscape to drive revenue.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality and conformance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Produced thorough, accurate and timely reports of project activities.
Assigned work and monitored performance of project personnel.
Interviewed prospective employees and provided input to HR on hiring decisions.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Evaluated individual and team business performance and identified opportunities for improvement.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Planned and led team meetings to review business results and communicate new and ongoing priorities.

Overview

Work History

Assistant Director, Scheduling, Operations, Event

Education

Associate of Applied Science - Management Development

Skills

Accomplishments

Timeline

Assistant Director, Scheduling, Operations, Event

Associate of Applied Science - Management Development

Similar Profiles

Michael GreerMichael Greer

Nick greerNick greer

Gregory SchmidtGregory Schmidt

Halle HinsonHalle Hinson

Hayden HoffpauirHayden Hoffpauir