Polly (Paula) McNeel
Port Neches,TX
Overview
23
23
years of professional experience
Work History
Assistant Director, Scheduling, Operations, Event
Setzer Student Center
Beaumont, TX
09.2001 - Current
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Created and maintained reports on operational performance metrics.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Conducted training sessions on new processes or products for internal staff members.
- Led weekly meetings with department heads to review progress towards project milestones.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Developed protocols for handling confidential information within the organization.
- Ensured compliance with safety regulations among all personnel.
- Negotiated contracts with vendors for services rendered or products purchased.
- Identified areas of opportunity for cost savings initiatives across departments.
- Established standards of excellence for customer service delivery throughout the organization.
- Collaborated with other departments to improve interdepartmental communication.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Represented the company at industry conferences as a subject matter expert.
- Maintained close relationships with key stakeholders while managing expectations.
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Evaluated existing systems and processes in order to recommend improvements.
- Managed schedules by completing work accurately and on time.
- Cultivated and maintained relationships to promote positive work culture.
- Directed special projects and daily operations.
- Monitored team compliance with safety and health guidelines.
- Mentored new employees on industry practices and business operations.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
- Generated reports to review data and issue corrective actions for improvements.
- Supported work-life balance to improve staff morale.
- Produced and distributed memos, newsletters and other forms of communication.
- Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
- Developed department performance goals and methods for achieving milestones.
- Established budgets and tracked expenses to drive operational efficiency.
- Drafted mission and vision statements to outline objectives and motivate employees.
- Evaluated key business metrics and recommended adjustments to policies and procedures.
- Oversaw purchasing and inventory to retain physical assets.
- Developed and implemented strategic sales plan to accommodate corporate goals.
- Created and enforced processes to boost company productivity.
- Provided informational resources on promotions and services.
- Researched and negotiated pricing to reduce cost of equipment and supplies.
- Generated billing reports to meet strict deadlines.
- Successfully improved employment turnover through creating incentive and training programs.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Built strong referral network to generate new business opportunities.
- Met with stakeholders to address issues and implement solutions.
- Drafted billing and donation letters, reconciled accounts and directed and logged transactions.
- Leveraged market knowledge and studied competitive landscape to drive revenue.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Associate of Applied Science - Management Development
Lamar Institute of Technology
Beaumont, TX12-2023
Skills
- Organizational Skills
- Project Planning
- Computer Skills
- Microsoft Office
- Multitasking
- Team Management
- Critical Thinking
- Relationship Building
- Networking
Accomplishments
- Presenter at University of Arkansas ACUI Conference on " Taking Event Services into the 21st Century"
- Presenter at University of PIttsburg ACUI Conference on " Tier Scheduling"
- Presenter at Sam Houston State University Conference on " Building Renovations"
Timeline
Assistant Director, Scheduling, Operations, Event
Setzer Student Center
09.2001 - Current
Associate of Applied Science - Management Development
Lamar Institute of Technology