Polly St John Hughes
Virtual Executive Assistant, Professional Writer and Editor
Novato,CA
Summary
Professional & Friendly Part-Time Remote Client/Patient Executive Assistant Services. Successfully owning and managing multiple businesses and a non-profit has fostered the experience and understanding of what it takes to grow and maintain a successful business or practice. Dedicated virtual professional with a history of meeting company goals utilizing consistent and organized practices.
Overview
21
21
years of professional experience
Work History
Remote English Tutor and Writing Coach
01.2018 - 01.2021
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
- Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
- Implemented listening and questioning strategies to diagnose student needs and monitor progress.
Professional Writer and Editor, Published Author
01.2009 - 01.2021
- Wrote, edited and self-published four books
- Maintain my author's website
- Frequent guest for podcasts and in-person events
Part-time Virtual Executive Assistant
Sheehan Chiropractic
Novato, CA
11.2020 - Current
- Contributed to expanded client base through enrollment and patient management, managed patient relations, appointment scheduling, enrollment of new patients with a 90% enrolllment rate
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Maintained Jane App client computer system
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for Dr. Sheehan
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
Executive Assistant
Learning As Leadership
San Anselmo, CA
10.2004 - 07.2009
- Client Management for Executive Officers
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Education
Liberal Arts Education
S. F. State University 1970-72
San Francisco, CAOrganizational Development, Professional Coaching Training, Emotional Intelligence and Leadership Training -
ACC International Institute 1989-1994
S.F. Bay Area1994
Professional Development & Communications Training -
Werner Earhart And Associates 1974-82
S.F. Bay Area1982
Skills
- Administrative Support
- Critical Thinking
- Call Routing
- Records Management Databases
- Correspondence and Memos
- Verbal and Written Communication
- Executive Schedule Management
- Calendar and Scheduling Software
- Customer Service
- Time Management
- Relationship Building
- Conflict Resolution
- Goal Minded
- Reliable and Responsible
- Team Coordination
- Problem Solving
- Detail-Oriented
- Team Leadership
Additional Information
Co-Founder, Director,
Enrollment Lead, and
Volunteer Coordinator of
ACC International Institute USTimeline
Part-time Virtual Executive Assistant
Sheehan Chiropractic
11.2020 - Current
Remote English Tutor and Writing Coach
01.2018 - 01.2021
Professional Writer and Editor, Published Author
01.2009 - 01.2021
Executive Assistant
Learning As Leadership
10.2004 - 07.2009
Liberal Arts Education
S. F. State University 1970-72
Organizational Development, Professional Coaching Training, Emotional Intelligence and Leadership Training -
ACC International Institute 1989-1994
Professional Development & Communications Training -
Werner Earhart And Associates 1974-82
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