Polo Lorza
Bronx
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
New York
05.2024 - 09.2025
- Resolved customer complaints in a professional manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Maintained an organized work area to ensure efficient operations.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained safe food handling practices to prevent germ spread.
cashier, stocker
3 Hermanos Grocery
Bronx
05.2023 - 09.2023
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Assisted customers find the location of products
- Issued receipts, refunds, credits, or change due to customers
- Strong verbal communication skills to ensure the satisfaction of a customer.
- Maintained thorough knowledge of store merchandise and gained extensive knowledge of [x] new and non traditional product lines
- Upholded the highest standards of cleanliness and staff conduct
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Developed a better understanding of the company's product offerings, created greater enjoyment of the store's merchandise
Education
High School -
Frederick Douglass Academy High School
New York, NY01.2025
Skills
- Fluent English
- Fluent Spanish
- Strong verbal communication
- Strong written communication
- Team player
- Detail-oriented
- Ability to perform under pressure
- Strong communication
- Guest services
- Customer service
- Time management
- Effective communication
- Performance improvement
- Reliability and punctuality
- Valid Driver's license
- Attention to detail
- Flexible schedule
- Interactive communication skills
- Order delivery practices
Languages
Spanish
Professional
Timeline
Crew Member
McDonald's
05.2024 - 09.2025
cashier, stocker
3 Hermanos Grocery
05.2023 - 09.2023
High School -
Frederick Douglass Academy High School
Similar Profiles
Oliver SchulzOliver Schulz
Cashier at McDonald'sCashier at McDonald's
Sylvia OrtizSylvia Ortiz
Prep Line Cook at McDonald'sPrep Line Cook at McDonald's
Carolina RamosCarolina Ramos
Crew Member at McDonald'sCrew Member at McDonald's
Abraham SinagaAbraham Sinaga
Crew Member at McDonald'sCrew Member at McDonald's
Denton OshanielDenton Oshaniel
security guard at Guardman Organizationsecurity guard at Guardman Organization