POLO NAVA
Lawndale,CA
Summary
Restaurant manager with a 17-year background in the food service industry, as well as an extensive knowledge and skill set of all things necessary to run a successful five star establishment. Seeking to advance professional career in the restaurant industry.
Overview
21
21
years of professional experience
Work History
Floor Manager
Islands Restaurants
04.2022 - Current
- Managed team 30 + employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Making sure kitchen was set for success and coaching new BOH employees.
Floor Manager
Raising Cane's Restaurants
02.2021 - 04.2022
- Managed team 25 employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Head Manager
Mendocino Farms Sandwich Market
03.2019 - 03.2022
- Recorded dry storage and food inventory weekly and ordered all items as needed for the entire restaurant
- Conducted both opening and closing duties ensuring easy, accurate, and secure transitions from day to night shifts
- Coordinated, oversaw, and carried out several large catering orders on a daily basis
- Supervised a large back of house kitchen and front of house hospitality staff while simultaneously assisting guests and ensuring five star level service
- Assisted in weekly scheduling of staff.
Bartender, Supervisor, General Manager
W’s China Bistro
02.2012 - 03.2018
- Order and restock supplies for the entire restaurant, as well as behind the bar
- Perform closing procedures ensuring the restaurant's security
- Coordinate catering orders for large parties
- Help in promoting business through consistent customer interaction with patrons
- Schedule and direct staff in daily work assignments to maximize productivity
- Maintain cleanliness standards of the restaurant.
Food Expediter, Bartender, Server
BJ’s Restaurant & Brewhouse
12.2011 - 01.2013
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Ensured guests received their correct orders in a timely fashion
- Accommodate to guests special requests, allergies, and any other dietary needs.
Cashier, Server, Supervisor
Chong’s
01.2003 - 09.2012
- Recruiting, training, and motivating of staff
- Ordered all restaurant supplies while also monitoring the inventory
- Provided customer support by resolving complaints promptly and ensuring overall satisfaction of the guest.
Busser
Union Cattle
02.2007 - 12.2011
- Bar-back, Bartender, Completed sanitation and sterilization of the bar and bar equipment
- Restocked condiments, wine, and spirits
- Assisted in training of new bartenders
- Performed closing procedures at the end of each shift
- Monitored the intake of alcohol by guests to ensure a safe, enjoyable environment.
Education
Leuzinger High School
Lawndale, CASkills
- Experienced as a bartender, server, and manager
- Worked in a wide range of restaurant settings
- Supervised many diverse groups of employees
- Proficient in any and all types of POS operations
- Committed to establishing close & long lasting relationships with patrons
- TIPS Certified
- Proven sales record
- Employee recruitment expertise
- High level of cleanly kitchen maintenance
Languages
Spanish
Professional Working
Timeline
Floor Manager
Islands Restaurants
04.2022 - Current
Floor Manager
Raising Cane's Restaurants
02.2021 - 04.2022
Head Manager
Mendocino Farms Sandwich Market
03.2019 - 03.2022
Bartender, Supervisor, General Manager
W’s China Bistro
02.2012 - 03.2018
Food Expediter, Bartender, Server
BJ’s Restaurant & Brewhouse
12.2011 - 01.2013
Busser
Union Cattle
02.2007 - 12.2011
Cashier, Server, Supervisor
Chong’s
01.2003 - 09.2012
Leuzinger High School
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