Summary
Overview
Work History
Education
Skills
Timeline
Generic

Polo Torres JR.

Phoenix,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Training Officer 2

ADOT
Phoenix, AZ
01.2023 - Current
  • Collaborated with subject matter experts to develop course content that meets industry standards.
  • Scheduled classes based on availability of resources and instructors' expertise levels.
  • Conducted assessments to evaluate the effectiveness of current training methods.
  • Designed and produced instructional materials, such as handouts, manuals, audiovisual aids, computer tutorials.
  • Developed strategies to enhance employee knowledge and skills related to their job roles.
  • Provided instructional guidance to trainers and trainees during sessions.
  • Advised management on best practices for employee development initiatives.
  • Implemented innovative approaches for delivering instruction in virtual classrooms or remote locations.

Tier 2 Customer Service Representative

ADOT
Phoenix, AZ
07.2021 - 07.2022
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Proficient in AssetWorks.
  • Proficient in creating work orders.
  • Inspected vehicles for damage.
  • Worked with outside vendors to complete repairs.

Highway Technician

ADOT
Phoenix, AZ
12.2019 - 06.2021
  • Inspected, evaluated and maintained highway systems to ensure safe travel conditions.
  • Conducted research on best practices for highway maintenance and implemented those practices in the field.
  • Ensured compliance with OSHA standards while performing duties in potentially hazardous environments such as active construction sites.
  • Operated various pieces of heavy equipment such as backhoes, graders and bulldozers when needed during construction projects.
  • Organized materials, equipment and manpower resources for efficient completion of road construction projects.
  • Repaired roads, bridges and sidewalks using specialized tools such as jackhammers, pavement breakers and other heavy machinery.
  • Performed routine preventative maintenance on vehicles used to transport personnel and supplies related to highway work.

Education

GED -

Cornerstone Christian Correspondence
Georgia
04-2018

Skills

  • Class A CDL/NSC First
  • First Aid/CPR
  • AED Certified
  • American Traffic Safety Services
  • Association Flagger

Timeline

Training Officer 2

ADOT
01.2023 - Current

Tier 2 Customer Service Representative

ADOT
07.2021 - 07.2022

Highway Technician

ADOT
12.2019 - 06.2021

GED -

Cornerstone Christian Correspondence

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Polo Torres JR.