Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pomaah Agyen-Kumah

Neptune

Summary

At Chick-fil-A, excelled in a high-pressure environment, enhancing customer satisfaction through attentive service and proficient in ASL, showcasing a blend of hard (cash handling) and soft (team player attitude) skills. Trained new employees, ensuring seamless integration, and contributed to a welcoming atmosphere, underlining a commitment to excellence and positive guest experiences.


Overview

1
1
year of professional experience
1
1
Certification

Work History

Front of House Employee

Chick-fil-A
07.2023 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Provided ASL for Deaf Guests
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.

Education

High School Diploma -

Neptune High School
Neptune, NJ
06-2025

Skills

  • Team player attitude
  • Positive demeanor
  • Cash handling proficiency
  • Foreign language skills
  • Table management
  • Food and beverage preparation
  • Opening and closing procedures

Certification

  • Basic Life Support Certification (BLS)

Languages

American Sign Language
Native or Bilingual

Timeline

Front of House Employee

Chick-fil-A
07.2023 - Current

High School Diploma -

Neptune High School

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Pomaah Agyen-Kumah