Pomaah Agyen-Kumah
Neptune
Summary
At Chick-fil-A, excelled in a high-pressure environment, enhancing customer satisfaction through attentive service and proficient in ASL, showcasing a blend of hard (cash handling) and soft (team player attitude) skills. Trained new employees, ensuring seamless integration, and contributed to a welcoming atmosphere, underlining a commitment to excellence and positive guest experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Employee
Chick-fil-A
1613 State Highway 35, Oakhurst, NJ 07755
07.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Provided ASL for Deaf Guests
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Education
High School Diploma -
Neptune High School
Neptune, NJ06-2025
Skills
- Team player attitude
- Positive demeanor
- Cash handling proficiency
- Foreign language skills
- Table management
- Food and beverage preparation
- Opening and closing procedures
Certification
- Basic Life Support Certification (BLS)
Languages
American Sign Language
Native or Bilingual
Timeline
Front of House Employee
Chick-fil-A
07.2023 - Current
High School Diploma -
Neptune High School