Ponchie Mccollough
Jackson,MS
Summary
A results-oriented professional with extensive training in business management, property management, customer service, accounting, call center management, executive assistant, marketing and advertising, case management, payroll, human resources, and loss prevention. Proven capacity to troubleshoot to resolve issues quickly. along with well-developed management abilities. Flexible and versatile professional. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Self-starter with a can-do attitude.
Overview
34
34
years of professional experience
Work History
Property Manager
Pine Ridge Apartments
Jackson, MS
2021 - 2023
- Responsible for leasing marketing, rent collections and overseeing daily property needs.
- Manage and approve Recertification to the standards of HUD and Tax Credit Property.
- Make calm and sound business judgments’
- Train staff in safe operating procedures, and accurately report all accidents and emergency situations to appropriate personnel.
- Ensures all residents living in the community meet compliance and eligibility requirements as established by the appropriate local, state, and/or federal agencies.
- Make sure that apartments are turned and ready in a timely manner
- Inspect apartments and ensure that they are ready for viewing and move-in
- Address any non-compliant issues swiftly and appropriately.
- Assist in the preparation and implementation of the annual budget and maintain accurate financial records for the property, including payroll
- Supervise outside contractors working on the property. Perform physical needs assessment, negotiate contracts with vendors, and ensure work is completed by the agreed-upon deadline.
- Perform all move-in/out inspections to ensure accuracy
- Meet with residents and provide services to residents and address issues, making improvements are made and maintain positive relations.
Regional ManagerManager
Aarons
06.2014 - 07.2021
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
- Communicated with approximately 10 stores daily to understand needs and explain product value.
- Drafted letters, charts, and financial reports to keep staff informed of progress.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information, and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Executive Assistant to the President
U-haul Regional Office
10.1998 - 05.2014
- Maintain existing customer relations,
- Match vehicle demand with availability,
- Coordinate all aspects of customer relations, handle inventory issues, loss recovery, train prospects, meet weekly goals of rentals
- Handle end-of-day, weekly, and monthly reports,
- Answered a high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- make instant decisions to keep from losing customers, apply discounts, retention solving
- Accounts Receivable and Accounts Payable
- Payroll
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Developed and maintained automated alert systems for important deadlines.
- Processed travel expenses and reimbursements for the executive team and senior management group.
- Transcribed meeting minutes to support sales, business development, and senior management teams.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Worked with senior management to initiate new projects and assist in various processes.
Regional Property Manger/Property Manager
National Realty Manager
Decatur, GA
05.1993 - 02.1998
- Oversee operations for multiple properties within a specific district or area.
- Responsible for the overall performance of each assigned property, including resolving tenant concerns, analyzing the budget, policy compliance, and maintaining the facilities
- .Directed property management program by determining requirements, planning for material equipment replacement, and implementing quality control oversight.
- Identified and addressed potential safety issues and liability concerns.
- Responded to escalated resident concerns and issues and monitored resolution.
- Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
- Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Reviewed financial forecasts, budget, and operational goals.
Case Worker
Dell County Social Services
02.1989 - 09.1993
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Created treatment or service plan meeting each client's individualized needs.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Facilitated family meetings to discuss patient care plans.
- Managed caseload to satisfy multiple patients with diverse needs.
- Devised and implemented community-based programs to promote mental health awareness.
- Performed discharge planning, placement monitoring, and crisis intervention.
Education
Bachelor - Business Management / Entrepreneurship
University OF Phoenix
MBA - Business Management/ Entrepreneurship
University of Phoenix
Ph.D. - Business Management / Entrepreneurship
University of Phoenix
High school diploma - Basic Studies
Murrah High School
Jackson, MS06.1992
Skills
- Data analysis
- Customer service
- Credit Retrieval
- Excel
- Ms Excel
- Ms outlook
- Outlook
- Ms PowerPoint
- Word
- Problem-solving
- Conflict management
- Sap
- Business Management
- Recruiting
- Tax Experience
- Property Management
- Loss Prevention
- Budgeting
- Sales Management
- Personal Assistant Experience
- Time Management
- Management
- Accounting
- Technical Support
- Human Resources
- Interviewing
- Cold Calling
- Certifications and Licenses
- Microsoft Office Specialist
- Property Marketing and Promotion
- Data analysis
- Word, MS Excel, MS Powerpoint, MS Outlook, Customer Service, Problem Solving
- Multi-Family Property Management
- Fair Housing Mandates
- Tax Credit Property
- Affordable Housing Programs Knowledge
- Financial Budgeting and Reporting
- Community Resource Development
- Building Operations
- Accounting Operations
- Payroll
- Exceptional Oral and Written Communication Skills
- Codes and Regulations
- Rent Collection
- Knowledge of State Real Estate Laws
- Capital Projects Management
- Tenant Eligibility Determination
- QuickBooks and Sage 50
- Inspect Buildings
- Accurate Property Valuation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Property Manager
Pine Ridge Apartments
2021 - 2023
Regional ManagerManager
Aarons
06.2014 - 07.2021
Executive Assistant to the President
U-haul Regional Office
10.1998 - 05.2014
Regional Property Manger/Property Manager
National Realty Manager
05.1993 - 02.1998
Case Worker
Dell County Social Services
02.1989 - 09.1993
Bachelor - Business Management / Entrepreneurship
University OF Phoenix
MBA - Business Management/ Entrepreneurship
University of Phoenix
Ph.D. - Business Management / Entrepreneurship
University of Phoenix
High school diploma - Basic Studies
Murrah High School
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