Ponia Berlineda PIERRE
2334 S Cypress Bend Dr Pompano Beach,FL
Summary
Dynamic operations manager with a proven track record at Amazon Warehouse, excelling in customer service and healthcare communication. Expert in phlebotomy and medical records management, I consistently improved customer satisfaction and streamlined processes, achieving significant cost savings while fostering a culture of accountability and continuous improvement.
Recent graduate with foundational knowledge in HCI college and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Operations
Amazon Warehouse
01.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Medical Assistant
PREFERRED PRIMARY CARE ASSOCIATES
11.2024 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Customer Service Representative
Amazon
01.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Front Desk Night Supervisor
W Hotel
11.2016 - 03.2018
- Developed rapport with guests by providing personalized service, enhancing their overall stay experience.
- Contributed to an increase in positive online reviews by consistently delivering friendly service and attending to special requests from guests.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues during overnight shifts.
- Assisted in training new staff members on front desk procedures, improving overall team efficiency.
- Processed check-ins and check-outs, created reservations and processed special requests.
- Handled cash transactions, reconciling daily reports to ensure accurate financial records for management review.
- Collaborated with housekeeping and maintenance teams to address guest needs and maintain the cleanliness of the property.
- Monitored inventory levels for supplies such as linens and toiletries, replenishing as needed to avoid shortages during peak hours.
- Assisted guests by displaying knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Managed reservation system, ensuring accuracy in booking information and room assignments.
- Streamlined check-in and check-out processes for guests, ensuring a smooth and efficient experience.
- Assisted in maintaining accurate occupancy data through diligent updates of room status information in hotel software systems.
- Coordinated with daytime supervisors to relay pertinent information about guest requests or incidents that occurred during the night shift.
- Organized scheduling for staff members while adhering to labor cost guidelines set forth by management.
- Implemented emergency protocols when necessary, ensuring the safety of all guests and staff on property during overnight hours.
- Utilized problem-solving skills to resolve discrepancies in billing or reservations for improved customer satisfaction.
- Addressed guest complaints with empathy, working towards swift resolutions that ensured their satisfaction.
- Maintained hotel security by conducting routine checks and monitoring surveillance systems throughout the night.
Education
Diploma - Medical Assistant
Hci College
1201 W Cypress Creek Rd Ste 101, Fort Lauderdal12-2024
Skills
- Patient care
- Medical records management
- Phlebotomy techniques
- Healthcare communication
- Customer service
- ekg
- phlebotomy
Certification
- CPR/AED Certification
Languages
French
Native or Bilingual
creole
Native or Bilingual
Timeline
Medical Assistant
PREFERRED PRIMARY CARE ASSOCIATES
11.2024 - 01.2025
Manager of Operations
Amazon Warehouse
01.2021 - Current
Customer Service Representative
Amazon
01.2019 - 03.2020
Front Desk Night Supervisor
W Hotel
11.2016 - 03.2018
Diploma - Medical Assistant
Hci College
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