Pono Kunitomo
Kailua Kona,HI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alamo Rental Car
KAILUA KONA, Hawaii
08.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Agent
Delta Global Services
KAILUA KONA, Hawaii
08.2016 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
High School Diploma -
Konawaena High School
Kealakekua, HI03.2015
Skills
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Interpretation and Translation Services
- Issue and Complaint Resolution
Timeline
Customer Service Representative
Alamo Rental Car
08.2019 - Current
Customer Service Agent
Delta Global Services
08.2016 - 05.2019
High School Diploma -
Konawaena High School
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