Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Pono Kunitomo

Kailua Kona,HI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Alamo Rental Car
KAILUA KONA, Hawaii
08.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Agent

Delta Global Services
KAILUA KONA, Hawaii
08.2016 - 05.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Education

High School Diploma -

Konawaena High School
Kealakekua, HI
03.2015

Skills

  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Interpretation and Translation Services
  • Issue and Complaint Resolution

Timeline

Customer Service Representative

Alamo Rental Car
08.2019 - Current

Customer Service Agent

Delta Global Services
08.2016 - 05.2019

High School Diploma -

Konawaena High School

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