Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Pooja Agarwal

Shakopee,MN

Summary



Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Healthcare Administration

Park Nicollet Clinic
09.2022 - Current
  • Functioned as patient advocate between patient, family, healthcare providers and administration to help patient make informed health decisions and navigate complex medical system.
  • Collaborated with interdisciplinary healthcare team to deliver optimal patient outcomes.
  • Maintained accurate records of residents' healthcare treatments and responses.
  • Educated staff, patients and caregivers regarding healthcare issues and treatments to facilitate optimal care plan.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.

Healthcare Administrator

Park Nicollet Clinic- Primary Care
06.2021 - 08.2022
  • Collaborated with interdisciplinary healthcare team to deliver optimal patient outcomes.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Functioned as patient advocate between patient, family, healthcare providers and administration to help patient make informed health decisions and navigate complex medical system.
  • Maintained accurate records of residents' healthcare treatments and responses.
  • Educated staff, patients and caregivers regarding healthcare issues and treatments to facilitate optimal care plan.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.
  • Functioned as patient advocate between patient, family, healthcare providers and administration to help patient make informed health decisions and navigate complex medical system.
  • Collaborated with interdisciplinary healthcare team to deliver optimal patient outcomes.
  • Maintained accurate records of residents' healthcare treatments and responses.
  • Educated staff, patients and caregivers regarding healthcare issues and treatments to facilitate optimal care plan.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.

Sales Lead Manager

Ascena Retail Group Inc
01.2021 - 06.2021
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
  • Attended weekly meetings with store managers and district manager to discuss and optimize strategies.
  • Produced 4-6 reports per week to analyze performance against team goal.
  • Administrative Experience.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Hiring,On Boarding,Coaching,Training .
  • Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Accomplished sales goals through product knowledge and customer relationship management.

Operations Supervisor

Gap Inc
04.2018 - 12.2020
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Worked directly with managements[General Manager] and department to brainstorm, discuss strategy and mitigate operation issues.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Trained and guided team of 45 members to maintain high productivity and performance metrics.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.

Medical Office Administrative Assistant

Jain Hospital
02.2010 - 05.2012
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Communicated with patients regarding payments on outstanding accounts.
  • Verified insurance coverage to prepare for upcoming patient appointments.

Education

Master Of Science - Biology( Anatomy,Physiology, Zoology)

D.S.B Campus, Kumaun University
Nainital, INDIA

Bachelor of Science - Biology (Zoology, Botany,Chemistry)

D.S.B Campus, Kumaun University
Nainital, India.

Skills

  • Knowledge of medical terminology , anatomy and physiology
  • Financial Operations Oversight
  • Medical coding and billing certificate
  • Employee Performance Evaluations
  • Employee Work Scheduling
  • HIPAA Guidelines
  • Knowledge of ICD-10 and CPT procedures codes
  • Healthcare concepts
  • Health Information Systems
  • Records Management
  • MEDITECH EHR Software
  • Data Analysis
  • Scheduling Appointments

Certification

  • Medical Coding and Billing Certificate- Normandale community College. [Feb2021-April 2021] (Test Score-100%)
  • Medical Administrative Assistant Certificate -Normandale Community College. [Feb2021-April 2021] (Test Score- 97%)

Accomplishments

  • Awarded as top loyalty leader in midwest district in 2019 and 2020.
  • Named "Manager of the Year" in 2020.
  • Received Bravo award from district manager.

Timeline

Healthcare Administration

Park Nicollet Clinic
09.2022 - Current

Healthcare Administrator

Park Nicollet Clinic- Primary Care
06.2021 - 08.2022

Sales Lead Manager

Ascena Retail Group Inc
01.2021 - 06.2021

Operations Supervisor

Gap Inc
04.2018 - 12.2020

Medical Office Administrative Assistant

Jain Hospital
02.2010 - 05.2012

Master Of Science - Biology( Anatomy,Physiology, Zoology)

D.S.B Campus, Kumaun University

Bachelor of Science - Biology (Zoology, Botany,Chemistry)

D.S.B Campus, Kumaun University
Pooja Agarwal