Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Pooja Bhandari

Parsippany,USA

Summary

As a Technical Support Engineer with three years of experience, my goal is to utilize my expertise and skills to provide exceptional customer service and technical support to clients. I am committed to troubleshooting and resolving technical issues, ensuring customer satisfaction and building strong relationships with clients. I am constantly seeking to expand my knowledge and expertise in the field, and am passionate about delivering effective solutions that meet the needs of clients. Quality-driven and goal-focused with strong research, planning and problem-solving abilities. Gifted in being a technical knowledge base, organizing workflow and improving processes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Telecom Technical Assistant

Bharat Sanchar Nigam Limited
09.2014 - 09.2017
  • Provided technical guidance and support to team members.
  • Gathered, organized and distributed technical documentation.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Supervised all the activities and procedures happening in the front end office of the biggest Telecom Company in the area.
  • Liaised with customers, communicating and resolving problems and concerns.
  • Served as point-person for support requests with clients and vendors.
  • Fielded user queries and service requests to promptly address issues.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.

Guest Lecturer

MBM Engineering College
09.2011 - 09.2012
  • Guided class discussions to encourage debate and feedback among students.
  • Collaborated with colleagues to address teaching and research issues.
  • Sought ways to improve performance by reflecting on teaching design and delivery and obtaining and analyzing feedback.

Education

Masters of Engineering - Digital Communication and Engineering

MBM EngineeringCollege
08.2014

Bachelors of Engineering - Electrical, Electronics And Communications Engineering

MBM Engineering College
Jodhpur, India
08.2011

Skills

  • Certified Entry Level Python Programmer
  • SQL
  • Jira
  • MS Office/ MS Word
  • LabVIEW
  • MATLAB
  • LTE/4G/5G Technologies
  • Customer Relationship management
  • Kenan FX
  • Troubleshooting
  • Customer service
  • Networking
  • Interpersonal skills
  • Analytical skills

Accomplishments

    Final project:

  • Title: Automation and Optimization of Vehicle Traffic Light System

    • Synopsis: The aim of the project was to develop an automated traffic light system that is based on the density of the current traffic . The complete project was developed and tested on NI LabView. I and my project partner, Gaurav Mehta has successfully tested it for various traffic density which were generated using random number generator.

  • Gold Medalist of Class 2011
  • Achieved state merit in the secondary board of education.
  • Achieved 98 percentile in PCM (Physics Chemistry Math) in senior secondary education.

Certification

Certified Entry Level Python Programmer

PCEP-30-02 Python Institute | June 2023



Timeline

Telecom Technical Assistant

Bharat Sanchar Nigam Limited
09.2014 - 09.2017

Guest Lecturer

MBM Engineering College
09.2011 - 09.2012

Masters of Engineering - Digital Communication and Engineering

MBM EngineeringCollege

Bachelors of Engineering - Electrical, Electronics And Communications Engineering

MBM Engineering College

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Pooja Bhandari