Pooja Dubey
QA Tester
Murfreesboro,TN
Summary
Trained and skilled Manual and Automation QA Tester with experience in tools like UFT and Load Runner. Expertise in Microsoft office, written and verbal communication. Knowledge in PL/SQL and SQL language. Dedicated, hardworking, quick learner and passionate job seeker. I am organized, dependable, confident, and ready to seek and maintain the full time position which offers growth, learning and experience. Successful and capable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My objective is to excel in a challenging and innovative QA work environment, and aim to exercise my full potential. If given chance, I will learn and develop myself as a QA Tester.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Technical Support Representative
Teleperformance
Indore, Madhya Pradesh
07.2014 - 07.2015
- worked in Yahoo small business project
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Researched and identified solutions to technical problems.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to Domain and emails related technical support needs.
Education
Bachelor of Engineering - Electronics And Communication
Astral Institute of Technology And Research
Indore,MP India 07.2011 - 06.2014
Skills
Technical issues analysis
Certification
QA/manual and automation testing
Timeline
QA/manual and automation testing
09-2023
Technical Support Representative
Teleperformance
07.2014 - 07.2015
Bachelor of Engineering - Electronics And Communication
Astral Institute of Technology And Research
07.2011 - 06.2014
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