Pooja Endapally
Salt Lake City,UT
Summary
Results-driven program manager with 6+ years of experience in leading projects from development to delivery across industries including customer experience management and fintech. Certified Scrum Master with expertise in driving the adoption of best practices and leveraging cutting-edge technologies.
Overview
6
6
years of professional experience
Work History
Senior Program Manager
NICE inContact
Salt Lake City, UT
09.2023 - Current
- Developed and maintained end-to-end project plans, timelines and roadmaps for multiple projects within a program.
- Collaborated with executive leadership to define long-term strategic vision for various programs.
- Communicated and delivered regular project status updates, along with identification and reporting of risks and issues to all stakeholders.
- Prepared reports on program performance metrics and presented them at executive level meetings.
- Drove the development of reporting mechanisms and scorecards to measure and optimize quality and speed, enabling data-driven decision-making.
- Analyzed data from multiple sources in order to make recommendations on how best to improve program efficiency.
- Held regular cadence meetings with stakeholders to review performance and provide feedback.
- Collaborated with cross-functional teams spanning engineering, customers operations, product development and architecture.
- Facilitated workshops designed to educate stakeholders about best agile practices for managing programs successfully.
- Created and maintained project documentation to ensure consistency of processes across the organization.
- Participated in post-release reviews with stakeholders in order to evaluate success criteria achieved by recent deployments.
Technical Consultant - Customer Operations
TaxBit
Salt Lake City, UT
09.2022 - 07.2023
- Managed end-to-end tenant setup for clients using TypeScript, JSON, SQL, AWS, GitHub
- Collaborated with data, platform, and integration product teams to architect, design, and implement solutions
- Led end-to-end planning, implementation, and delivery of TaxBit's REST APIs (OAuth to secure API access)
- Defined project scope, goals, and deliverables, establishing clear project plans and timelines
- Conducted requirements-gathering sessions with customers and partners to understand their needs and objectives for tax compliance and created a feedback loop for product and engineering teams
- Delivered product demos and presentations for various customer engagements
- Collaborated with engineering and product teams to resolve client issues
- Established a structured service desk using JIRA for handling the client's technical issues, resulting in improved SLA response and resolution times
- Performed data analysis and validation utilizing AWS, MySQL, Postgres SQL, Amazon Redshift, Dynamo DB, and Microsoft Excel
- Conducted thorough testing and debugging of TaxBit's APIs using PostMan and other tools to ensure high quality and reliability
- Utilized Datadog for monitoring client environments and performance metrics
- Applied strong software technical expertise to guide and mentor team members, providing insights and resolving technical issues and roadblocks.
Software Engineer
SoFi
Salt Lake City, UT
08.2021 - 08.2022
- Meeting with stakeholders throughout system development lifecycle
- Crafting proof of concept work for new solutions
- Participate in the road map planning for at-work product design and development
- Using Agile scrum methodology and tools, including JIRA for project tracking and backlog grooming
- Helping At-Work's marketing and implementations team with adding and updating LCM (Life Cycle Marketing) attributes
- Using Optimizely for different experimentation-based A/B testing
- Delivering software solutions consistent with product roadmaps and meeting release plan milestones
- Implementing customer facing applications using React, Typescript, GraphQL, Java, Restful APIs, and JOOQ
- Using Kibana, Rollbar, and Datadog applications for error tracking and monitoring.
Software Engineer/Analyst
SecureNet Technologies
Lehi, Utah
08.2018 - 08.2021
- Creating design specifications and user stories, ensuring completed functionality meets acceptance criteria
- Gathering requirements through regular meetings with stakeholders
- Creating and delivering product demos to sales teams to prepare them for trade shows
- Participating in daily scrum stand-ups, sprint retrospectives, and Agile development sprint planning meetings for concurrent projects
- Communicating changes in project scope and timelines to stakeholders involved
- Gathering and maintaining a constructive feedback loop from a beta test group for the mobile applications
- Working on third party integrations and implementations for various SDKs and security cameras for iOS and Android, utilizing Objective-C, C++, Android, and TypeScript
- Working with third party vendors for various rest API integrations
- Managing deployments and releases of SecureNet's mobile applications in App Store and Google play store and building OTA applications for urgent high-priority releases
- Monitoring user analytics for mobile applications using app analytics on App Store Connect and Google Console
- Developing and managing Smartlink+ Mobile App for both Android and iOS
- Implementing Android smart home applications using Kotlin and Java for the API backend.
Business Analyst Intern
Infosys
Mysore
01.2016 - 05.2016
- Designed and developed the application iNteract VA Admin Development for Infosys, China-HR that automatically gives replies to the employees in the absence of the manager using MySql and ASP.NET
Application Developer Intern
Novartis PVT LTD
Hyderabad
05.2015 - 07.2015
- Developed a mobile application using augmented reality
- The programming languages used were Android, HTML, CSS
Industrial Trainee
Hewlett Packard
Hyderabad
05.2014 - 07.2014
- Android Application development: Developed a mobile application to address the issue of memory usage by photo editing applications.
Education
Master of Science: Computer Science -
University of Texas
05.2018
Skills
- Program Management
- Agile development
- Product Planning
- Project Management
- User Acceptance Testing
- Jira and Confluence
- Bitbucket and GitLab
- Amazon Redshift
- Java
- Rest APIs
Timeline
Senior Program Manager
NICE inContact
09.2023 - Current
Technical Consultant - Customer Operations
TaxBit
09.2022 - 07.2023
Software Engineer
SoFi
08.2021 - 08.2022
Software Engineer/Analyst
SecureNet Technologies
08.2018 - 08.2021
Business Analyst Intern
Infosys
01.2016 - 05.2016
Application Developer Intern
Novartis PVT LTD
05.2015 - 07.2015
Industrial Trainee
Hewlett Packard
05.2014 - 07.2014
Master of Science: Computer Science -
University of Texas
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