SAKSHI GOEL
Mount Vernon
Summary
Motivated Professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively quickly resolving customer's inquiries. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Administrative professional possessing a strong desire to learn and grow professionally. Proficient in MS Office.
Overview
10
10
years of professional experience
Work History
Customer Service Liasion
Montefiore Medical Group
07.2018 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Guided patients to use online health service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exhibited high energy and professionalism when dealing with patients
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Sr. Client Service Associate
Sterling National Bank
06.2016 - 07.2018
- Utilized leadership skills
- Proficient in Microsoft office products.
- Collaborated with compliance department to eliminate procedural errors.
- Scheduled staffing for main branch.
- Organized, stocked and maintained teller window area.
- Archived banking files no longer in use.
- Executed customer transactions, including deposits, withdrawals and checks.
- Maintained friendly and professional customer interactions.
- Adhered to all confidentiality requirements at all times.
- Answered telephone inquiries on banking products.
Customer Experience Associate
HSBC Bank USA
07.2015 - 06.2016
- Utilized leadership skills
- Trained new team members on applying due diligence procedures and regulatory mandates.
- Audited and documented all processes and procedures for new accounts department.
- Maintained friendly and professional client interactions at all times.
- Maintained confidentiality of bank records and client information.
- Learned, referenced and applied product knowledge information.
- Asked open-ended questions to assess customer needs.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
- Helped customers with opening bank accounts and loan products.
- Worked on Bank Reports Daily Coordinated, scheduled and arranged meeting for staff.
Branch Operations Associate
HSBC Bank USA
12.2013 - 07.2015
- Utilized leadership skills
- Scheduled staffing for main branch
- Worked on Bank Reports Daily Maintained confidentiality of bank records and client information
- Investigated and resolved customer inquiries and complaints in empathetic manner
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Processed quarterly Vault and ATM audits with zero error rate
- Executed wire transfers, stop payments and account transfers
- Organized and removed banking files no longer in use
Education
Associate of Science - Computer Science
Bronx Community College
Bronx, NY2015
High School Diploma -
De Witt Clinton High School
Bronx, NY2006
Skills
- Professional telephone demeanor
- Sales expertise
- Appointment Scheduling
- Patient Assistance
Accomplishments
- Won the "Customer Service Representative of Year" Award, 2012
- Won the "Customer Service Representative of Year" Award, 2013
- Won the " Sales Excellence & Leadership Club" Award, 2012
- Promoted to Branch Operations Associate from teller based on Superior Performance
- Lean Six Sigma White Belt Certified
- Lean Six Sigma Yellow Belt Certified
Languages
Hindi
Native or Bilingual
Punjabi
Professional Working
Gujarati
Professional Working
Timeline
Customer Service Liasion
Montefiore Medical Group
07.2018 - Current
Sr. Client Service Associate
Sterling National Bank
06.2016 - 07.2018
Customer Experience Associate
HSBC Bank USA
07.2015 - 06.2016
Branch Operations Associate
HSBC Bank USA
12.2013 - 07.2015
Associate of Science - Computer Science
Bronx Community College
High School Diploma -
De Witt Clinton High School
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