Pooja Goyal S
Senior Specialist
41, Vinobhaji Street, Ganapathy, Coimbatore,India
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a good position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Senior Specialist
Ocwen Financial Corporation
06.2022 - Current
- Ensures Loan Servicing and REO properties are maintained per government and investor standards.
- Qcing & processing loans as per business requirement.
- Working on Initial & Supplemental Claims.
- Processing of Sales Based Claim, Appraisal Based Claim, Foreclosure, Deed In Lieu, Short Sale & Heir Payoff loans.
- Processing and approving property preservation invoices, generate letters and review documents to determine status and evaluate property violations while communicating directly with vendors.
- Oversees a list of assigned properties in Servicing and REO to confirm that the properties are being maintained per HUD guidelines and the investor requirements and satisfaction.
- Responsible for reviewing property inspection reports to report any damage that could be claimable, that needs a response by the preservation vendor and to manage protecting and preserving the asset.
- Reviewing inspection reports for properties both in Servicing and REO for damage, compliance, completeness and accuracy.
- Responsible for reviewing the exception reports including vendor performance for inspections, occupancies, securing of the properties, 50002 filings, debris removals and other maintenance of the properties.
- Processing and approving invoice payment for property preservation such as Boarding, Remove Debris, Hazard Abate, Utilities, Inspections, Roof Repair, Winterization, Securing and other preservations, Taxes, Insurance, Legal Expenses and Appraisal.
- Reviewing and monitoring the exception reports and alerts preservation vendor of any failures or omissions so that the vendor can correct their performance and address the misses and corrections in a timely manner.
- Research, resolving inquiries in a timely & accurate manner and communicate effectively with the vendors, internal departments & external services when necessary.
- Collecting fatal documents which is required for the claims.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Performed quality assurance checks on Claims done by collaborator and resolved process issues to drive optimal workflow and business growth.
Process Executive
Infosys BPM Limited
08.2019 - 06.2022
- To maintain the production as well as good quality.
- Check the quality of work done by otherteammates.
- Providing the documents required for the Mortgage & Underwriter and verifying the documents.
- Analyzing the origination documents such as Loan Application, Appraisal, HUD, Note, Deed of Trust, Settlement Statements, Collateral File Documents, Title Search, Title Policy, Credit Report, Collateral Documents, Paystubs, Correspondence, Modification Agreement.
- Knowledge in 4C's of Underwriter which is Capacity, Credit, Collateral and Capital.
- Ability to coach, mentor and guide delivery teams on the business domain.
- Participate in the client meetings and to understand a client business situation and convert them into viable solutions.
- Training and coaching of operations on domain.
Education
Bachelor of Commerce - Professional Accounting
Hindusthan College of Arts & Science
Coimbatore, Tamil Nadu 06.2016 - 04.2019
HSC -
S.E.S. Matriculation Higher Secondary School
Coimbatore, Tamil Nadu 06.2015 - 04.2016
SSLC -
Kumaraswamy Matriculation Higher Secondary School
Coimbatore, Tamil Nadu 06.2013 - 04.2014
Skills
MS Office
Python
Decision-Making
Planning and Coordination
Visual Basic 90
Awards
Awards won in Ocwen:
1. Achieved targets with quality on first month of production.
2. Submitting higher number of loans in a week of month Feb, 2023.
3. Achieving 100% of QC in the month of Feb 2023.
4. Achieving highest QC score in Initial Processor Team.
5. Achieving 100% QC in Initial Claims Processing group in the month of July, 2023.
6. Achieving 100% QC score in Initial Claims Direct Submitter in the month of Aug, 2023.
7. Organized Fun Friday activity for the team in Sept, 2023.
Awards won in Infosys:
1. Won RAMP award thrice for best performance.
2. Completed I Leap1.0 certification.
Certification
Presented a paper entitled “Digitalization on Service Sector” in the National Conference on “Impact of Digitalization on Indian Economy” organized by Hindusthan College of Arts & Science, Coimbatore.
Accomplishments
- Documented and resolved project on “A STUDY ON FINANCIAL PERFORMANCE” which led to convey an understanding of financial aspects of a business firm, which is used to analyze financial performance.
Hobbies
- Yoga Expert
- Reading books
- Listening songs & dance
- Art & Craft activities
Timeline
Senior Specialist
Ocwen Financial Corporation
06.2022 - Current
Process Executive
Infosys BPM Limited
08.2019 - 06.2022
Under gone as an Intern at “EVERON IMPEX” for a period of eleven days.
12-2018
Presented a paper entitled “Digitalization on Service Sector” in the National Conference on “Impact of Digitalization on Indian Economy” organized by Hindusthan College of Arts & Science, Coimbatore.
02-2018
Attended a day workshop on “Goods and Service Tax”, held at Hindusthan College of Arts & Science, Coimbatore
10-2017
Bachelor of Commerce - Professional Accounting
Hindusthan College of Arts & Science
06.2016 - 04.2019
Has successfully completed “Photoshop” & “M.S Word & M.S Excel” course in six month duration.
06-2016
HSC -
S.E.S. Matriculation Higher Secondary School
06.2015 - 04.2016
SSLC -
Kumaraswamy Matriculation Higher Secondary School
06.2013 - 04.2014
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