Pooja Hakke
Fresno,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager, Seller Protection and Abuse Prevention
Amazon
03.2020 - 01.2023
- 3+ years of experience leading cross-functional teams and enhancing operational effectiveness as Operations manager
- Strong leadership qualities with the ability to inspire and lead teams towards achieving program goals
- Delegated tasks, managed performance, planned career paths and designed goals for a team of 20 employees
- Monitored performance and provided constructive feedback through mentoring and personalized coaching plans
- Supervised projects of brand enrolment and brand registry onto Amazon platform; Handled Program Development and built SOPs, simulation trainings for Brand Policy Compliance, Gating, Removal, Enforced Inventory management, Corrective Actions and Reinstatements etc
- Led the pilot of 3 projects, ‘Image vetting’, ‘Used sold as new’ and ‘Not as advertised’ under Product Quality space and single-handedly onboarded the projects to the program whilst handling end-end activities such as ML Training, Goal setting, Capacity Utilization, Resource management, Program metrics etc
- Excellent interpersonal and communication skills; skilled at collaborating with several stakeholders and departments
- Handled stakeholder management end-end; took up new projects and automation initiatives, created and measured goals around them using ML dashboards, communicated progress and pain-points
- Drove Weekly and Monthly Business Review meetings discussing program health updates, new initiatives, success stories and growth opportunities with leaders and stakeholders
- Led Planning and forecasting of program goals, deliverables, backlog, capacity utilization, training mechanisms etc
- And thereby developed frameworks to help improve program health, resulting in cost savings and increased productivity
- Monitored process hygiene and regulated quality control by eliminating top defect drivers
- Handled Sr
- Leadership and partner team deep dive requests and escalations, performed Data analysis and prepared Root Cause Analysis reports
- Also conducted Operations Research and designed action plans
- Initiated continuous improvement in upgrade of program policies, procedures and automation of tasks through application of Six Sigma, Kaizen and Gemba methodologies in program policies
- Implemented cost-saving initiatives while managing budgets and expenses without sacrificing quality
- Carried out Employee Engagement activities in the program
Sr Business Operations Specialist- Seller Performance
Amazon
04.2017 - 03.2020
- Shared service French and Mandarin language translator, cross-skilled to review seller performance across teams under Product quality
- Developed and applied new strategies to prevent issues Evaluated warehouse procedures to determine the most efficient method to deliver products to customers
- On-boarded a team of 30+ associates, to handle seller abuse escalations, built training content and assessments
- Handled inventory and enforced inventory management
- Worked with the procurement teams to control inventory levels and guarantee prompt material availability basis customer demand
- Monitored inventory procurement processes, identified challenges and implemented methods to increase effectiveness
- Identified process improvements utilizing data analysis to identify growth areas, which enhanced program efficiency
- SME for new hire training, mentored and coached various batches of new hires on processes handled by the program
- Quality SPOC, managed a team of quality auditors, lead SOP refresher, QA Calibration, PKT and Knowledge sessions
- Created automation solutions through Data analysis to improve program health, using SQL queries, advanced excel and python coding
- Process SPOC Escalation management, data reporting, business flash and team performance management
- Collaborated with stakeholders on Product Quality SOPs/process improvements, tool migration and automation idea generation
Business and Operations Specialist
Dell
03.2016 - 03.2017
- Developed and implemented strategies to expand the company's customer base
- Conducted competitor analysis and market research to identify growth opportunities and market trends
- Coordinated cross-functional projects, ensuring effective communication between teams and timely delivery of projects
- Incorporated changes into business strategies and goals and shared the reports with stakeholders
- Applied data tracking mechanisms to monitor key performance indicators in order to present actionable insights to the management
- Led the development, planning and execution of employee-related activities and initiatives
- Assisted customers via phone, fax, and email with the processing and delivery of their industrial supply shipments
- Contribution and Certification
- Making Great Hiring Decision (MGHD) certified with an experience of interviewing 100+ new and tenured candidates
- Was awarded with 4 'Moon walker' awards for contributions above and beyond the job role
- Received 3 'Rockstar' awards for being the best performing resource in the team
- Awarded with 2 ‘Spot’ awards for coming up with quick solutions for problems at hand
Education
Master’s - Business Administration (HR and Finance
Osmania University - Loyola Academy
Bachelor’s - Commerce and Computers
Osmania University- Bhavan's Vivekananda College
Skills
- SQL, Python
- VBA, Shell scripting
- French DELF B2
- Mandarin HSK 4
Certification
ACES (Amazon Customer Excellence System) Stage 1, 2 and 3 Certified which is equivalent to Lean Six Sigma Certification
Timeline
Manager, Seller Protection and Abuse Prevention
Amazon
03.2020 - 01.2023
Sr Business Operations Specialist- Seller Performance
Amazon
04.2017 - 03.2020
Business and Operations Specialist
Dell
03.2016 - 03.2017
Master’s - Business Administration (HR and Finance
Osmania University - Loyola Academy
Bachelor’s - Commerce and Computers
Osmania University- Bhavan's Vivekananda College
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