Pooja Maruthi Ram

• Oversaw product design and roadmap and coordinated aspects of development and rollout.
• Headed solutions supporting rapid expansion and program proliferation from concept to reality.
• Spearheaded product operations, overseeing end-to-end product lifecycle management, from ideation to launch, for a portfolio of software and hardware products.
• Collaborated closely with the executive team to define product strategy and roadmap, aligning with business goals and market demands.
• Streamlined product development processes, reducing time-to-market by 20% and enhancing cross-functional collaboration
• Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
• Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
• Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
• Analyzed and reported on KPIs to validate and demonstrate success of feature deliverables.
• Managed budget allocation and resource utilization to maximize marketing ROI.
• Collaborated closely with the executive team to define product strategy and roadmap, aligning with business goals and market demands.
• Successfully Implemented Agile management process that resulted in a 30% increase in feature deliverables.
• Successfully migrated a complex Jira system to Azure DevOps, saving the company $30,000 in licensing and maintenance costs.
• Implemented a new workflow in Azure DevOps, which improved the efficiency of the development process and resulted in a 10% increase in productivity.
• Collaborated with sales and marketing teams to develop go-to-market strategies and support product launches with effective marketing collateral and training materials.
• Fostered strong relationships with key stakeholders, including vendors, customers, and internal teams, to drive product success.

• Built an Enterprise Release Management team and developed a new release framework for all the PrimePay products
• Worked on establishing SAFe Agile framework for all the scrum teams
• Facilitated PI planning workshops, Agile framework methodologies and Agile release train (ART) framework
• Facilitated Sprint Planning meetings, Daily scrum, sprint review,
• Product backlog refinement meetings and inspect and adapt meetings for all the scrum teams
• Helped Product owner/Product Management in maintaining, refining and prioritizing the product backlog
• Used Microsoft Azure board to maintain product backlog and sprint backlog and to create and track user stories, sprint planning, tracking and managing sprints, created scrum and Kanban boards, status reports and burn down charts
• Manage the technical software releases process and ensure all the phases are planned and completed successfully
• Developed and maintain the release calendar, conduct release readiness milestone review, and business review with product owners/business Advisers and technical leads
• Own the deployment process of the releases to various environments
• Implemented scheduled regular deployments which reduced the deployment duration by 80% and increased team efficiency
• Monitor release KPI's, and provide post release brief, along with monitoring actions for continuous reporting
• Increased business satisfaction through relentless pursuit of resolutions to problems arising from IT releases, protecting company reputation and loyal client base.
• Planned and orchestrated end-to-end processes
• Created presentations and infographic for platform release enhancement communications.
• Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones.
• Adhered to internal release development guidelines and processes to mitigate liabilities and align with business goals.
• Set release management lifecycles according to internal business goals and ongoing development realities.
• Provided strategic plans to senior management for approval by internal stakeholders and aligned development teams.
• Interacted with quality management personnel to address customer issues with software defects, designing optimal resolution plans to maintain customer satisfaction.
• Responded to emergent issues in production releases to quickly iterate and remediate weaknesses in subsequent releases.

Key Responsibilities as a Release Manager:

• Managed the technical software release process and ensured all phases were planned and completed, through collaboration with technical architects & leads, product owners, infrastructure support, QA, and vendor/outside teams.
• Own the end-to-end release workflows within agile environment for 12 different products which includes planning, co coordinating & executing the release.
• Coordinated with AD, Business, ITBA & Testing teams to ensure code changes for the environments are properly coordinated, scheduled, approved and implemented via approved implementation plans and tools.
• Assure release milestone adherence and work on mitigation plans if necessary.
• Report release health directly to CTO and executive committee through daily stand-up calls and weekly status meetings.
• Direct and co-ordinate multi-stage code deploy and implementation through all the environments including Production.
• Reduced deployment duration by 50% by enabling teams to plan deployments more effectively.
• Provided support for code deployments in Production and Non-production environments using the CI/CD platform. Automated build and deployment using Jenkins, managed GitHub repositories including branching and tagging, created and monitored Nagios jobs for the applications and used Splunk to constantly monitor network bandwidth, memory usage and hard drive status.
• Create a Release Master deck which includes the required documentation around the features/functionality being delivered and host the Go/No-Go calls with the required stakeholders to record the official sign-off.
• Lead the Production Go Live on the release day until the business sign off through Operations Command Center (OCC).
• Manage business validation/Post implementation support and report status, also manage warranty period post release for any high priority issues affecting the Product. Key Responsibilities as a Change Manager:
• As a Change Engineer, have extensive experience in ITSM tool, experience with ITIL process and administering change management.
• Creation of ITSM's, submitting the change requests, documenting impacts and benefits, obtaining approvals by the approvers and managing the implementation.
• Implemented ITIL compliant change management process using standard IT Infrastructure Library (ITIL) and IT Service Management (ITSM) methodologies.
• This included a Technical Advisory Board (TAB), and Change Advisory Board (CAB), and standard change request form used for all change Management specifically for successful vs. failed deployments.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.

• Managed high priority- in-flight P1/P2 incident by effectively executing red alert bridges and root analysis calls
• Sound knowledge of production assurance functions in managing high priority incidents
• Logged and prioritized all Requests for Change (RFCs) with all required information to an appropriate standard and presented the daily and weekend FSCs (Forward Schedule of Changes)
• Prioritize and schedule tickets and issues
• Record, track, and document the change request problem-solving process (including all successful and unsuccessful actions taken)
• Ensure final resolution of the issue.

• 24X7 Level 1 & Level 2 Non prod environment and Production environment support for applications in support scope
• Single point contact for QA/DEV/TRN/IST/UAT and prod sup teams for environment issues
• Managed Peregrine ticketing tool for all the environments and managing Jira ticketing services for all the issues reported and incorporate end-to-end ownership of the ticket
• Managed environment readiness checklist process; before allocating environments for coming releases
• Monitored change management process; perform impact analysis for application in support scope
• Analyzed applications and recommended necessary upgrades and patches.