POOJA MATHILAKKATH
Austin,USA
Summary
Spearheaded product development and enhancement to maximize sales success. Talented coordinator, problem-solver and team leader with proven expertise in roadmapping effective plans. Conceptualize, test and improve strategies to attain targets with cost-effective approaches.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Sales officer (Holiday Expert channel)
MakeMyTrip
Bangalore, India
12.2014 - 07.2017
- Spearheaded revenue generation initiatives for international holiday packages, managing a team of 80–150, and ensuring high customer satisfaction during and after service delivery
- Demonstrated leadership in managing a product/service lifecycle
- Collaborated with internal teams to troubleshoot user pain points, enhancing overall customer experience
- Conducted training sessions for team members on process improvements, product knowledge, and customer engagement strategies
- Leveraged market insights to identify opportunities for customer acquisition and enhanced sales performance
- Delivered solutions by understanding customer needs and improving internal workflows
Senior Officer – Customer Loyalty
Titan Industries Ltd
Bengaluru, India
11.2013 - 09.2014
- Designed and executed marketing campaigns for 360 retail stores across 5 states, focusing on brand promotion, customer retention, and sales optimization
- Collaborated with cross-functional teams to implement national programs, optimize supply chain activities, and analyze consumer behavior to inform strategy
- Responsible for monitoring team performance through continuous dialogue involving sales reports, cyclical sales meetings, and individual growth plans, also training the stores on dealing customer requirements and maintaining company standards
- Executed localized national programs and initiatives with cross-functional teams (Distributor, Customer Success, Supply Management) to ensure optimization of sales promotional & merchandising activities at the stores during festive seasons
- Tracked market intelligence and competitive trends to design localized promotional strategies, resulting in increased customer reactivation
- Gained expertise in consumer research, campaign execution, and cross-functional collaboration
- Delivered measurable results through data-driven decision-making
- Maintain proactive relations with all high value customers
Assistant manager - Auto Loans and Loan against property
HDFC Bank Pvt Ltd
Chennai and Bengaluru, India
04.2011 - 10.2013
- Successfully achieved business growth by leading sales strategy, managing direct sales channels, and onboarding channel partners
- Delivered an 8M USD revenue increase and improved channel performance by 40% through strategic planning and implementation
- Ensured quality assurance and compliance standards across customer interactions and documentation
- Achieved sales targets along with branch initiatives, also cross vended insurance products, credit cards and opened new accounts for various branches also handled premium accounts of HNIs (actors and leading businessmen)
- Experience in managing product sales lifecycles and ensuring alignment with customer needs
- Skilled in stakeholder management and driving strategic initiatives
- Supervised and collaborated with over 40 executives across various channels to achieve business results and headed the team in Quality assurance setting quality standards
- Contribute to the team’s business plans for the expansion if business opportunities in strategic target areas
- Headed the team of Quality assurance ensuring that all new and existing customer documents are as per group standards at KYC and managing after – sales services including coordination with Operations Team, timely delivery, and coordination with service delivery auto loans
Education
Masters in Business Administration -
VIT Business School
Vellore, Tamil Nadu, India01.2011
Bachelors in Commerce -
Sacred Heart College
Thevara, Kerala, India01.2009
Skills
- Product Strategy & Development
- Go-to-Market Planning
- Customer Research & Insights
- Cross-Functional Team Leadership
- Data Analysis & Market Trends
- Customer Relationship Management
- Negotiation expertise
- Sales presentations
- Business development and planning
- Exceeds sales goals
Certification
- SQL for Data Science
- Google Data Analytics Professional Certificate
Timeline
Senior Sales officer (Holiday Expert channel)
MakeMyTrip
12.2014 - 07.2017
Senior Officer – Customer Loyalty
Titan Industries Ltd
11.2013 - 09.2014
Assistant manager - Auto Loans and Loan against property
HDFC Bank Pvt Ltd
04.2011 - 10.2013
Masters in Business Administration -
VIT Business School
Bachelors in Commerce -
Sacred Heart College
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