Pooja Narayanaswamyiyer
Acworth,GA
Summary
Hardworking and enthusiastic job seeker with strong organizational skills. Ready to help teams achieve company goals. Excellent technical aptitude and knowledge of programming languages along with data analytics, and data visualization.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Amazon.com Services
05.2017 - 08.2019
- Cross-trained and backed up other customer service managers.
- Trained over 40 new personnel regarding company operations, policies and services.
Customer Service Associate
Donnelly Communications, Inc
09.2014 - 05.2015
- Managed quality communication, customer support and product representation for each client ( Coach, Aerosoles, EWTN etc.) by answering over 60 calls per day.
Customer Service Representative
IBM Daksh
05.2011 - 09.2013
- Responsible for handling 80 + customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Sales Representative
C Cubed Solutions Pvt Ltd
05.2010 - 03.2011
- Brought in more than $100 in new sales per call by leveraging successful sales techniques to build relationships and convert prospects into paying customers.
Education
Bachelor of Science - Information Technology
Kennesaw State University
Kennesaw, GA08.2024
Bachelor of Science - Electronics, Mathematics And Computer Science
The Oxford College of Science
Bengaluru, KA, India04.2010
Skills
- Java
- Python
- HTML
- SQL
- Power BI
- QTP
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Looker Studio
Languages
Tamil
Limited Working
Kannada
Native or Bilingual
Hindi
Limited Working
Accomplishments
- President's List at KSU [Fall 2022 & Spring 2023]
- Won the STAR (Super Talented AchieveR) Award (2012) and the Outstanding Contributor Award (2013) at IBM Daksh
Timeline
Customer Service Representative
Amazon.com Services
05.2017 - 08.2019
Customer Service Associate
Donnelly Communications, Inc
09.2014 - 05.2015
Customer Service Representative
IBM Daksh
05.2011 - 09.2013
Customer Sales Representative
C Cubed Solutions Pvt Ltd
05.2010 - 03.2011
Bachelor of Science - Information Technology
Kennesaw State University
Bachelor of Science - Electronics, Mathematics And Computer Science
The Oxford College of Science
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