Pooja Nath
Parkville,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
ASSISTANT VICE PRESIDENT BRANCH MANAGER 3
US BANK
Olathe, KS
02.2022 - 04.2024
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Boosted employee morale through effective communication, coaching, recognition initiatives, and opportunities for career development.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Improved customer satisfaction by streamlining processes and implementing new strategies.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Helped VPs add value and growth to annual sales volume.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
AVP DUAL BRANCH MANAGER
US BANK
Shawnee And Olathe Locations
01.2020 - 02.2022
- Improved customer satisfaction by streamlining processes and implementing new strategies.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Implemented innovative marketing campaigns that led to increased brand awareness and sales growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
OPERATIONS/Branch Manager
QCHI
Kansas City, KS
08.2015 - 01.2020
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
UNDERWRITING LOAN OFFICER
QC Financial Services
Kansas City, KS
09.2008 - 08.2015
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
Senior Branch Manager
QC Financial Services
Kansas City, KS
03.2006 - 09.2008
- Executed the loan origination process, Line of Credit loans, Installment loans, Title loans, Check Cashing, Western Union, Money Orders, Cash Orders, Branch Audits
- Actively recruited and oversaw training for all new branch employees
- Created professional sales presentations to creatively communicate product quality and market comparisons
- Educated customers on the variety of loan products and available credit options
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Implemented annual performance appraisals for all branch staff
- Mentored staff to increase sales success and productivity
- Developed the annual branch business plan for maximum profitability and effectiveness
- Consistently complied with company policies and government regulations.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
- Enhanced customer satisfaction rates by streamlining processes and improving staff training programs.
Assistant Manager
QC Financial Services
Kansas City, KS
08.2005 - 03.2006
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Crew Trainer/Manager's Assistant
Taco Bell Corporate
Kansas City, MO
05.2002 - 08.2005
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Set positive example for team members by providing high-quality, efficient service.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Enhanced team efficiency by conducting thorough crew member training sessions.
Human Resources Manager
Wipro India
DELHI, INDIA
01.1998 - 05.2002
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
Education
Ph.D. - Business Administration And Management
Baker University
Baldwin City, KS09.2025
MBA - Business Administration And HR Management
University of Phoenix
Tempe, AZ01.2017
Bachelors in Computers in Information Technology - Computer Science
NIIT
New Delhi, Delhi01.2000
Bachelor of Arts - Political Science
Delhi University India
New Delhi, Delhi01.2000
Skills
- Computer proficient
- Microsoft Office
- Client-focused
- Results-oriented
- Quick learner
- Training and development
- Excellent communication
- File/records maintenance
- Employee Scheduling
- Task Delegation
- Recruiting and interviewing
- Employee Performance Evaluations
- Planning and Coordination
- Training and Development
- Teambuilding
- Active Listening
- Organization and Time Management
- Decision-Making
Accomplishments
- Legends of the Possible Award Winner-2022
- President Award Winner-2018
- Golden Era Award- 2020
- Shield Platinum Award-Most lead calls made 2019 and 2020
- Branch Manager of the Year Award 2022
- Unstoppable -Highest Credit Card Revenue producers in the KS/MO Region- 2X Winners
- Used Microsoft Excel to develop inventory tracking spreadsheets which helped staying within the budget - 2019
- Heart of Gold Award-Helped Company with over 500 handmade cloth masks during Pandemic when there was Shortage of Masks- 2022
- Collaborated with team of 21 Branch Managers during the launch of New Credit Card product during Spring Campaign for maximum revenue results.
- Best Customer Service Champion-2019
- The Legendary Award- Branch accomplished 11.3 Million in Consumer Lending
- Digital Champion- # 1 in Cobrowse entire KS/MO region
- Award received by Branch -Highest Deposit Growth in business 2024
Languages
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
ASSISTANT VICE PRESIDENT BRANCH MANAGER 3
US BANK
02.2022 - 04.2024
AVP DUAL BRANCH MANAGER
US BANK
01.2020 - 02.2022
OPERATIONS/Branch Manager
QCHI
08.2015 - 01.2020
UNDERWRITING LOAN OFFICER
QC Financial Services
09.2008 - 08.2015
Senior Branch Manager
QC Financial Services
03.2006 - 09.2008
Assistant Manager
QC Financial Services
08.2005 - 03.2006
Crew Trainer/Manager's Assistant
Taco Bell Corporate
05.2002 - 08.2005
Human Resources Manager
Wipro India
01.1998 - 05.2002
Ph.D. - Business Administration And Management
Baker University
MBA - Business Administration And HR Management
University of Phoenix
Bachelors in Computers in Information Technology - Computer Science
NIIT
Bachelor of Arts - Political Science
Delhi University India