POOJA SAIRAJAN
SAN JOSE,California
Summary
Dynamic and well-spoken Library Assistant offering excellent skills in customer assistance helping patrons use library technological services and resources. Greets library visitors and guides them to requested stacks and materials. Expert user of OPAC and World Cat library system, Ms-Office skills and knowledge of library operations and services. Been Library Volunteer with 4 years of experience supporting Library educational and enrichment programs like books sale, story times and summer reading for all ages.
Overview
3
3
years of professional experience
Work History
Library Volunteer
Almaden Public Library
San Jose , CA
2018.03 - 2018.06
- Sorted and arranged the library books appropriately on the shelf according to Dewey decimal classification.
- Assisted in the Friends of the Library book sales by assigning a book prices according to the year and condition of the books.
- Directed the patrons about library programs like story times, and volunteering services.
- Scanned and bagged books, movies, tapes, magazines and other items at check-out desk.
- Provided prompt customer service to patrons, staff and volunteers.
Library Volunteer
Los Gatos Library
Los Gatos , CA
2017.03 - 2017.06
- Greeted visitors, answered questions and made book recommendations across subjects and genres.
- Arranged the CD’s in the appropriate shelves for patron’s usage and deleted the item from the records.
- Organized and transferred physical photo into digital copies.
- Prioritized and reviewed event calendars depending upon their date, time and day which helped the library Assistant to maintain a proper record of the events.
- Helping patrons to find information from OPAC and from different websites like World Cat, Union Catalog or LINK.
- Closely monitored front desk visitors to maintain secure and clean environment.
- Assisted patrons with library's computers and provided information on logging onto Internet.
Library Volunteer - Team Leader
Santa Clara City Library
Santa Clara , CA
2012.03 - 2014.04
- Organized volunteer schedules and duties to maximize productivity.
- Managed a 7 member team to handle the internet shipping process for customer requested books, including responsibilities for database maintenance, order entries and report generation.
- Coordinator for attending library meetings and organizing weekend book fairs.
- Trained new volunteers on Library Database System and maintaining error-free timely deliveries with a diverse team.
- Built strong relationships with customers through positive attitude and quick response.
- Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
- Provided immediate responses to questions from volunteers and library users.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
MBA - Finance
Indian Institute of Planning And Management
Hyderabad, IN04.2008
Bachelor of Commerce - Banking And Finance
S.N.D.T University
Mumbai, IN04.2005
Skills
- Sorting Materials.
- Customer Relations.
- Material Shelving.
- Computer Assistance
- Flexible and Adaptable.
- Interpersonal Communication.
Timeline
Library Volunteer
Almaden Public Library
2018.03 - 2018.06
Library Volunteer
Los Gatos Library
2017.03 - 2017.06
Library Volunteer - Team Leader
Santa Clara City Library
2012.03 - 2014.04
MBA - Finance
Indian Institute of Planning And Management
Bachelor of Commerce - Banking And Finance
S.N.D.T University
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