Pooja Sairajan
San Jose,CA
Summary
Dedicated Office Specialist with 2 successful years of clerical experience in fast-paced office settings and achieving superior level of administrative effectiveness. Strong knowledge of Ms. Office tools, well-organized and detail oriented administrative professional with expertise in completing various clerical tasks and offering staff support.
Overview
6
6
years of professional experience
Work History
LIBRARY PAGE
BIBLIOTECA LATINOAMERICANA BRANCH LIBRARY
2022.10 - 2023.11
- Explaining Library Materials usage, policies, and procedures to the patrons. Answering patron phone calls, screening and forwarding Staff calls.
- Taking messages for the Senior Staff and informing them what was the purpose of the call.
- Utilized library circulation systems to check in and check out library materials. Assisting with the use of self-check machines.
- Shelving, Sorting and Shelf reading Materials according to established procedures.
- Designed posters and special displays to promote use of library facilities or specific reading programs at libraries.
- Entering patron's information in the library software called Sierra, Alma, and EBSCO HOST Databases.
- Issuing borrower's cards to different types of patrons.
- Maintaining records and files, preparing and processing materials for circulations.
- Accepting fines and operating cash register for reserving community rooms, purchasing trash stickers and overdue materials.
- Handling different types of customers and aiming at customer satisfaction.
- Assisted librarians in managing special projects such as book drives or story time events.
- Processed print and non-print library materials to prepare them for inclusion in library collections.
LIBRARY TECHNICAL VOLUNTEER
Dr. MARTIN LUTHER KING LIBRARY
2022.08 - 2022.10
- Provide library patrons with weekly technical support with basic computer skills, printing documents, and email.
- Refer patrons to library staff for questions regarding library accounts and reference questions.
- Maintain a clean, organized table and space by straightening and tidying seating area.
- Helped patrons to find information from OPAC and from different websites like World-Cat, Union Catalog or LINK.
- Maintained inventory of library supplies such as paper clips, staples, pens, and pencils.
- Maintained library equipment, such as photocopiers, scanners, computers, and instructed patrons to use them properly.
RELATIONSHIP MANAGER
NEW YORK LIFE INSURANCE COMPANY
2019.05 - 2020.05
- Assisted clients in identifying their needs and provided suitable solutions to meet their requirements.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Achieved goals for sale of insurance products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients to understand needs, evaluate and create awareness about the new products like Whole life and Term life.
- Identified areas for improvement in the customer experience process based on feedback analysis.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
LIBRARY VOLUNTEER
LOS GATOS LIBRARY
2018.03 - 2018.05
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed daily administration tasks for accurate, reliable records.
- Organized bookshelves for easier access, improving overall library navigation.
- Arranged the CDs in the appropriate shelves based on music genre and then alphabetically by artist for patron's usage.
- Organized and transferred physical photo into digital copies.
- Prioritized and reviewed event calendars depending upon their date, time, and day, helping the Library Assistant to maintain a proper record of the events.
- Directed patrons to library programs like story times, and volunteering services.
- Assisted in the Friends of the Library Book Sales by assigning a book price according to the year and condition of the books.
Education
BBA - Library Science
City College of San Francisco
San Francisco, CA05.2024
MBA - Finance
INDIAN INSTITUTE PLANNING AND MANAGEMENT
INDIA03.2008
Bachelor of Arts - Banking And Financial Support Services
SNDT UNIVERSITY
INDIA03.2005
Skills
- Database and Client Management Systems
- Ease with Computers and Technology
- Inventory Management
- Task Prioritization
- Strong Organizational Skills
- Research and Analytical Skills
- Document and File Management
- Office Equipment Operation
- Verbal and Written Communication
- Data Entry
- Report Preparation
- Multitasking and Time Management
- Electronic Records Management
- Administrative Procedures
Timeline
LIBRARY PAGE
BIBLIOTECA LATINOAMERICANA BRANCH LIBRARY
2022.10 - 2023.11
LIBRARY TECHNICAL VOLUNTEER
Dr. MARTIN LUTHER KING LIBRARY
2022.08 - 2022.10
RELATIONSHIP MANAGER
NEW YORK LIFE INSURANCE COMPANY
2019.05 - 2020.05
LIBRARY VOLUNTEER
LOS GATOS LIBRARY
2018.03 - 2018.05
BBA - Library Science
City College of San Francisco
MBA - Finance
INDIAN INSTITUTE PLANNING AND MANAGEMENT
Bachelor of Arts - Banking And Financial Support Services
SNDT UNIVERSITY
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