Pooja Shetty Shekar
Summary
Results-driven Business Analyst with extensive experience at Verizon, specializing in telecom service provisioning and order-to-cash workflows. Proven track record in optimizing processes, achieving a 25% reduction in order cycle time. Proficient in Agile methodologies and tools like Jira, while excelling in stakeholder collaboration to enhance project outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst & Developer
Verizon
06.2022 - Current
- Partnered with business and technical teams to analyze CLEC service offerings (Internet, VoIP, MPLS, SD-WAN), and optimize provisioning and delivery workflows for external clients.
- Facilitated workshops and ceremonies for cross-functional teams (10+ members), focusing on streamlining telecom order-to-cash processes and improving customer ordering workflows for CLEC services in a SAFe environment.
- Improved backlog and streamlined telecom order workflows, reducing order cycle time by 25% and increasing team throughput.
- Guided teams on CLEC product workflows and improved compliance with order-to-cash processes, reducing errors by 30%
- Brought prior hands-on experience as a Full Stack Developer (Java, JavaScript, React, Node.js) to support engineering teams and guide technical discussions effectively.
- Partnered with developers to troubleshoot blockers, evaluate design trade-offs, and ensure scalable, maintainable solutions were delivered on time.
- Collaborated with Product Owners to prioritize the product backlog and define clear acceptance criteria.
- Implemented agile dashboards and KPIs (velocity trends, burndown charts, team health) to improve executive visibility and decision-making.
- Coordinated cross-functional teams, including UI, backend, QA, and DevOps, to deliver sprint goals on time and with high quality.
- Worked closely with product owners to prioritize the backlog, and define clear user stories and acceptance criteria.
- Tracked and removed impediments for the team to maintain high velocity and reduce sprint disruptions.
- Utilized Jira to manage sprint boards, monitor progress, and generate burndown charts for performance tracking.
- Facilitated feedback loops among stakeholders to enhance the customer ordering experience and streamline provisioning.
- Ensured alignment between commercial, operations, and development teams to improve accuracy and speed of customer order fulfillment for CLEC telecom products.
- Identified and eliminated bottlenecks in the order-processing workflow, reducing order cycle time by 25% and improving customer satisfaction.
- Core Competencies
- CLEC Order Management | Telecom Business Process Optimization | Customer Ordering Workflow | Stakeholder Collaboration | Process Streamlining | Agile SAFe Practitioner
- Environment: Java, J2EE, Struts, HTML, JSP, JDBC, EJB, Ant, XML, IBM WebSphere, Rational Rose, JUnit, JMeter, Jenkins, DB2
Business Analyst
Goldman Sachs
10.2021 - 05.2022
- Online Banking with OTP Security: This project helps reduce the risk of hacking or data loss. One-Time Password (OTP) is a password used to validate a user during a secure transaction. Mostly, this concept is used in banking systems and other secure websites. The most significant advantage addressed by OTPs is that, unlike static passwords, they are not susceptible to replay attacks.
- Supported the Scrum Master in managing Agile ceremonies, backlog refinement, and removing team impediments.
- Monitored project progress and coordinated with stakeholders to ensure the timely delivery of MVPs.
- Led retrospective sessions that introduced actionable improvements, leading to a 20% boost in team morale and performance.
- Maintained Agile boards and tracked sprint progress using Jira and Azure DevOps.
- Proficient in Agile tools such as JIRA, Confluence, Azure DevOps, and Miro; integrated CI/CD pipelines into Scrum workflows using GitHub and Jenkins.
- Supported Agile transformations by customizing workflows and reporting structures to fit the organization’s financial governance model.
- Oversaw multiple concurrent projects within asset and portfolio management; defined scope, resource needs, timelines, and critical milestones.
- Acted as liaison between technical teams and business stakeholders, including portfolio managers and traders, ensuring clear communication and alignment on deliverables.
- Drove collaboration across engineering, operations, and compliance to meet regulatory and time-sensitive project goals.
- Used tools like JIRA, Confluence, and MS Project to track epics, tasks, and dependencies across multiple workstreams.
- Designed innovative solutions to connect applications to the cloud and addressed complex technical issues arising from high volumes of globally streamed data.
- Analyzed and documented business requirements to enhance secure transaction workflows, ensuring compliance with banking regulations.
- Facilitated clear communication between business stakeholders and technical teams to deliver secure online banking features aligned with user needs.
- Supported process improvement initiatives, identifying bottlenecks and proposing solutions to improve customer transaction efficiency.
- Actively participated in design and architecture discussions, daily stand-ups, and Agile sprint planning.
- Environment: Cloud Native, Microservices, Java, Spring Boot, JavaScript, Angular, MongoDB, Docker, Kubernetes
Business Analyst
Tyson Speed Training
05.2021 - 09.2021
- Athlete Performance Tracking System
- Led multiple Agile teams in delivering high-impact financial products with a focus on regulatory compliance, data security, and time-to-market.
- Facilitated Scrum ceremonies (daily stand-ups, sprint planning, retrospectives, reviews) across distributed teams to improve predictability and delivery consistency.
- Coached teams and stakeholders on Agile principles, resulting in a 30% improvement in team velocity and stakeholder satisfaction.
- Developed a digital platform to monitor and analyze athlete performance metrics, integrating real-time data collection.
- Proficient in Agile tools such as JIRA, Confluence, Azure DevOps, and Miro; integrated CI/CD pipelines into Scrum workflows using GitHub and Jenkins.
- Supported Agile transformations by customizing workflows and reporting structures to fit the organization’s financial governance model.
- Partnered with stakeholders to gather requirements for athlete performance tracking system and delivered improved booking workflows.
- Enhanced system efficiency by integrating automated performance reports, reducing manual tracking efforts.
- Collected and analyzed athlete data using Excel and Google Sheets.
- Ensured smooth delivery of digital platform features by coordinating cross-functional teams and streamlining communication.
Graduate Assistant/Business Analyst
Eberly College of Business and Information Technology
01.2021 - 05.2021
- Collaborated with faculty and administrative stakeholders to gather and analyze requirements for digital process improvement initiatives.
- Conducted gap analysis and created process documentation to support enhancements to the College’s student information and advising systems.
- Developed user stories, functional specifications, and acceptance criteria to guide software development and configuration.
- Assisted in designing and distributing surveys to capture user feedback and measure satisfaction with new tools.
- Prepared reports and dashboards to monitor project progress and communicate status to leadership. Facilitated user acceptance testing and provided training resources to ensure smooth adoption of new system capabilities.
- Student Advising Portal Enhancement: Led requirements gathering, process mapping, and testing efforts to improve the digital advising experience, resulting in a 20% reduction in manual scheduling tasks.
Business Analyst
Web Scale Networks
02.2020 - 12.2020
- The Risk Support Tool is designed to enhance the underwriting process by consolidating multiple sources of information that underwriters rely on to make decisions, presenting the information consistently and logically. Middle Market Underwriters refer to this tool as a portion of their underwriting process.
- Consolidated business rules for system enhancements.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Coordinated data migration and consolidation efforts.
- Identified needed business improvements and determined the approach systems required to implement solutions.
- Evaluated and adopted new technologies to address changing industry needs.
- Resolved malfunction with systems and programs through troubleshooting.
- Engaged closely with partners to develop and expand reporting capabilities.
- Worked with client requirements to specify business plans and goals.
- Created test scripts under the guidance of senior business analysts.
- Developed flowcharts and diagrams to describe and lay out logical operational steps
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Documented and streamlined underwriting business processes, ensuring consistency and improving decision-making efficiency.
Business Analyst
Spark Node Analytics
08.2018 - 07.2019
- IT solutions provider offering full-range IT services through multiple specialized companies.
- Facilitated all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives) for 2 cross-functional teams (10–12 members), ensuring adherence to Agile principles and continuous improvement.
- Led Agile transformation workshops and mentoring sessions, increasing organization-wide Agile adoption and maturity.
- Coordinated with other Scrum Masters to manage inter-team dependencies and synchronize delivery across multiple teams.
Skills
- Business Analysis: Requirement Gathering, Process Mapping, Documentation, Order-to-Cash Workflow, Telecom Service Provisioning, CLEC Products
- Telecom & CLEC Domain Knowledge: Order-to-Cash Process, Telecom Business Analysis, CLEC Service Offerings Analysis, Customer Ordering & Provisioning
- Agile & Tools: Jira, Confluence, Azure DevOps, Rally, Miro
- Reporting & KPIs: Dashboards, Burndown Charts, Team Metrics
- Technical Competencies (optional): Java, SQL, REST APIs, AWS (basic understanding)
Certification
- Certified Scrum Master (CSM)
- AWS Certified Solutions Architect
Timeline
Business Analyst & Developer
Verizon
06.2022 - Current
Business Analyst
Goldman Sachs
10.2021 - 05.2022
Business Analyst
Tyson Speed Training
05.2021 - 09.2021
Graduate Assistant/Business Analyst
Eberly College of Business and Information Technology
01.2021 - 05.2021
Business Analyst
Web Scale Networks
02.2020 - 12.2020
Business Analyst
Spark Node Analytics
08.2018 - 07.2019
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