POOJA SHRESTHA
KATHMANDU,BAGMATI
Summary
Performed basic manicures, pedicures, and nail polish applications under the guidance of experienced staff.
Assisted in maintaining a clean and organized workstation, ensuring all tools were sanitized properly.
Learned and practiced various nail techniques, including filing, shaping, and cuticle care.
Provided friendly customer service, making clients feel comfortable and welcome.
Overview
2
2
years of professional experience
Work History
Nail Artist
Zoom academy
Kathmandu, Bagmati
01.2024 - Current
- Delivered manicures, pedicures, and nail art services, ensuring client satisfaction and repeat business.
- Maintained a clean and hygienic work environment, following health and safety standards.
- Stayed current with nail trends, offering clients modern and creative designs.
- Managed client appointments and built a loyal customer base.
- Worked with team members to create a welcoming and relaxing salon atmosphere.
Tutor
Home Tution
Kathmandu, Bagmati
12.2022 - 02.2024
- Encouraged positive behavior through rewards and constructive feedback.
- Developed and implemented individualized lesson plans to meet student learning needs.
- Conducted assessments to evaluate student progress, strengths, and areas for improvement.
- Developed creative projects to reinforce course material.
Receptionist
Everest food land
Kathmandu, Bagmati
06.2022 - 01.2024
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Call Center Executive
Subisu Cable Network
Kathmandu, Bagmati
11.2022 - 10.2023
- Interact with customers, listening to grievances with care.
- Provide exemplary customer service, ensuring fairness and consistency.
- Maintain compliance with SUBISU regulatory requirements.
Verify the status and condition of relevant devices. - Keep accurate records of all customer contacts and report to the SUBISU Line Manager.
- Provide solutions and escalate issues to other departments when necessary.
- Regularly follow up with clients who visit.
- Focus on client retention by any means necessary.
- Prepare and submit work reports to the supervisor.
- Perform any other tasks or projects assigned by the company.
Education
High School Diploma -
Vishwa Niketan Sec School
Tripureshwor , Kathamndu08-2022
Skills
- Appointment Scheduling
- Sanitation and sterilization
- Manicure Design
- Sales and Upselling
- Gel tips
- Cuticle care
- Nail Preparation
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Professional
Timeline
Nail Artist
Zoom academy
01.2024 - Current
Tutor
Home Tution
12.2022 - 02.2024
Call Center Executive
Subisu Cable Network
11.2022 - 10.2023
Receptionist
Everest food land
06.2022 - 01.2024
High School Diploma -
Vishwa Niketan Sec School
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