Pooja Sunil Bavdekar
ADP (Automatic Data Processing) – Payroll Division
Victorville,CA
6
years of professional experience
To add Value to 3 P’s people, product, and profits of organization through knowledge and creativity throughout my career.
Work History
Senior Process Associate | Payroll & Application Support Analyst
1 Year 8 Months- Provided end-to-end US payroll application support for a large enterprise client (Stanley Black & Decker), ensuring accurate and timely payroll processing.
- Acted as a payroll service analyst, handling incidents, service requests, and employee payroll queries related to paychecks, deductions, taxes, and wage adjustments.
- Performed payroll data validation, accuracy checks, and tax profile verification in compliance with US federal and state regulations.
- Supported daily, weekly, and monthly payroll runs, meeting strict processing timelines and SLA commitments.
- Conducted regular payroll audits (terminated employees, proration, adjustments, pay frequency, vacation payouts) to ensure first-time-right processing.
- Actively supported internal and external audits, resolving audit findings, preparing documentation, and maintaining strong internal controls.
- Prepared and analyzed payroll metrics, reconciliation reports, and operational dashboards, and presented insights during client review calls.
- Coordinated with US-based clients and internal cross-functional teams to resolve payroll and application-related issues efficiently.
- Managed high volumes of payroll data, service tickets, and client communications while maintaining accuracy and service quality.
- Delivered process training and knowledge-sharing sessions to team members to improve payroll accuracy and operational efficiency.
Manager – Service Analyst | Banking & Application Support
2 Years 7 Months- Worked as a Service Analyst, supporting corporate salary and digital banking applications for clients such as Tech Mahindra, KPMG, and ZS Associates.
- Handled user issues, service requests, and escalations related to salary accounts, digital banking, and corporate banking services.
- Managed salary uploads, payroll-linked transactions, and data validation, ensuring accuracy and regulatory compliance.
- Provided application support for FINACLE, SIEBEL, and BCIF platforms.
- Coordinated with corporate HR teams to resolve employee banking queries and salary credit issues.
- Conducted on-site service desk support at corporate locations to improve service experience.
- Ensured compliance with KYC norms, RBI regulations, internal controls, and data security policies.
- Processed service requests including account upgrades, debit/credit card issuance, company code mapping, and profile updates.
- Managed NRI Tax Refund Account operations (account opening, refunds, invoicing, and query resolution).
- Prepared MIS reports and service metrics using MS Excel, Word, and Outlook.
- Acted as Key Custodian for FRFC, ensuring secure handling of sensitive documents.
- Gained exposure to CMS (Cash Management System) for salary processing and vendor payments.
Deputy Manager – Loan Operations & Service Support
1 Year 11 Months- Handled loan disbursements for Home Loans, Loan Against Property (LAP), Business Loans, Overdrafts, and Gold Loans.
- Reviewed loan files to ensure compliance with KYC norms, credit policies, and documentation requirements.
- Acted as a service support contact for loan-related queries, system issues, and operational requests from branch and internal teams.
- Processed customer and broker payments with accuracy, approvals, and timely execution.
- Created and maintained loan accounts in LOS, Core Banking, and BCIF systems, ensuring data accuracy.
- Maintained CERSAI entries for equitable mortgage registrations.
- Supported audit and risk control activities, including document verification and closure of audit observations.
- Prepared and maintained MIS and operational reports for loan tracking and audit purposes.
- Acted as custodian for original property documents, ensuring secure storage and compliance with FRFC controls.
- Ensured adherence to SLA timelines, internal controls, and service quality standards.
Education
Bachelor of Engineering - Information Technology
Skills
Data entry
Verbal and written communication
Monthly financial statements
Process documentation
Timeline
Senior Process Associate | Payroll & Application Support Analyst
ADP (Automatic Data Processing) – Payroll Division
06.2019 - 02.2021Read More
Manager – Service Analyst | Banking & Application Support
Kotak Mahindra Bank Ltd – RL Corporate Salary Service Division
10.2016 - 05.2019Read More
Deputy Manager – Loan Operations & Service Support
Kotak Mahindra Bank Ltd – RA Loan Operations
10.2014 - 09.2016Read More
Nagpur University
Bachelor of Engineering from Information Technology
Read More