Summary
Overview
Work History
Education
Skills
Administrative Experience
MHA Project
Professional Licensure
Certification
Timeline
Generic

Pooja Vaidya

Summary

Experienced physical therapist with extensive clinical proficiency and a recently obtained Master of Health Administration (MHA) degree, pursuing a Clinical Services Manager position. Intent on leveraging a blend of clinical expertise and administrative knowledge to enhance healthcare delivery, ensuring operational excellence through a dedication to quality improvement, patient safety, and adherence to industry standards.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Physical Therapist

Duke Raleigh Hospital
Raleigh
08.2016 - Current
  • Delivered comprehensive clinical evaluations for a diverse patient population across ICU, PCU, Neuro Step Down, Medical/Surgical, and Oncology units, showcasing adaptability and excellence in diverse clinical environments.
  • Successfully administered safe, evidence-based treatments with a focus on patient safety and recovery, resulting in improved patient outcomes and adherence to best practices.
  • Exhibited a strong commitment to professional growth by actively acquiring and refining new clinical skills, notably in vestibular rehabilitation. These efforts significantly bolstered the department's capability to deliver exceptional patient care, resulting in improved treatment outcomes and patient satisfaction.
  • Effectively utilized advanced computerized documentation systems to meticulously record clinical evaluations, treatment plans, and discharge recommendations. This approach ensured the accuracy and accessibility of patient records, facilitating streamlined communication and informed decision-making for optimal patient care.
  • Proactively fostered effective interdisciplinary collaboration by closely coordinating with healthcare teams to ensure safe and efficient patient care and discharge processes. This collaborative approach resulted in enhanced patient outcomes, demonstrating a commitment to delivering high-quality healthcare services.

Staff Physical Therapist

Brooke Grove Rehab/Nursing Center
06.2012 - 07.2016
  • Developed and implemented customized, patient-centered care plans tailored to individual functional needs, resulting in enhanced rehabilitation outcomes and a holistic approach to patient care.
  • Played an integral role in wound-care treatment, contributing to the overall healing and well-being of patients with complex medical conditions.
  • Successfully conducted nursing staff training sessions on safe patient handling techniques, resulting in improved staff competency and reduced incidence of workplace injuries.
  • Led training and supervision of a team of Physical Therapy (PT) assistants, fostering a culture of learning and professional development, which contributed to elevated treatment quality and superior patient care outcomes.
  • Performed thorough assessments of wheelchair and adaptive/mobility equipment, providing expert recommendations that significantly improved patient mobility and independence, thereby enhancing their quality of life.

Physical Therapist with limited permit

Regeis Care Center
11.2011 - 02.2012
  • Demonstrated dedication to professional growth and learning by gaining valuable experience in a rehabilitation setting while holding a limited permit, working under the supervision of a licensed therapist.

Volunteer

University of Pittsburgh Medical Center Montefiore Inpatient Rehab Unit
10.2011 - 11.2011

Demonstrated dedication to professional development by volunteering in the inpatient PT department, under the supervision of a licensed physical therapist, to gain clinical exposure and aid in licensure exam preparation. Responsibilities included transferring patients to and from the PT department, preparing treatment areas pre and post PT sessions, and supporting clerical staff in maintaining medical records and managing billing and patient information using office equipment and EMR software.

Education

Master of Health Administration -

St. Joseph’s College of Maine
12.2022

Master of Science in Neuromuscular Physical Therapy -

University of Pittsburgh
08.2011

Bachelor of Physiotherapy -

Maharashtra University of Health Sciences
08.2009

Skills

  • Clinician/Patient Care
  • Project Coordination
  • Training/Safety Management
  • Patient Advocacy
  • Quality Improvement Initiatives
  • Planning and Organizational Skills
  • Research Analysis
  • MS Office Suite: Word, Excel, PowerPoint
  • Proficient in EPIC
  • Lean Six Sigma Methodology
  • Vestibular Rehabilitation Expertise

Administrative Experience

  • Actively contributing to a Value Stream Mapping project led by the Performance Excellence Team, focusing on the perioperative department and the Emergency Department. Conducted staff observations to pinpoint workflow inefficiencies, providing valuable insights to project objectives.
  • Created dynamic PowerPoint presentations and thorough competency tests, resulting in significant staff knowledge improvement and adherence to industry standards. These efforts cultivated a more skilled workforce, ultimately elevating the quality of care.
  • Contributed to discussions on patient and staff safety, departmental policies, and the effectiveness of patient interventions and outcomes in departmental meetings, resulting in actionable improvements and advancements in operational practices.
  • Facilitated a positive work culture by organizing engaging activities such as staff birthdays, celebrations, and social events, promoting team cohesion and morale.
  • Demonstrated exceptional proficiency in managing scheduling duties, maintaining a departmental calendar with precision, coordinating meetings seamlessly, and expertly recording comprehensive meeting minutes and notes.

MHA Project

  • Led a transformative capstone project during my Master of Health Administration program, collaborating closely with Duke Raleigh Hospital's esteemed Patient Experience and Guest Services team. Conducted an in-depth external analysis and research initiative focused on evaluating the "Role of Patient Ambassador on Patient Satisfaction in the Emergency Department," leveraging analytical and research skills to drive meaningful insights. The project yielded valuable knowledge about quality improvement initiatives, performance metrics, and their direct impact on enhancing patient satisfaction and overall healthcare service quality. Thus, exhibiting a keen aptitude for evaluating and enhancing the quality of patient care and services, in line with a steadfast dedication to advancing healthcare standards.

Professional Licensure

  • North Carolina Board of Physical Therapy Examiners, 2016 – Present

Certification

  • American Physical Therapy Association (APTA), North Carolina Chapter, 2013
  • American College of Healthcare Executives (ACHE), 2023
  • Basic Life Support (BLS), American Heart Association, 2022-2024
  • Lean Six Sigma Yellow Belt (LLS), Six Sigma Global Institute, 2023
  • Lean Six Sigma Green Belt (LLS), Six Sigma Global Institute, 2023
  • APTA Credentialed Clinical Instructor Leval 1, 2024

Timeline

Physical Therapist

Duke Raleigh Hospital
08.2016 - Current

Staff Physical Therapist

Brooke Grove Rehab/Nursing Center
06.2012 - 07.2016

Physical Therapist with limited permit

Regeis Care Center
11.2011 - 02.2012

Volunteer

University of Pittsburgh Medical Center Montefiore Inpatient Rehab Unit
10.2011 - 11.2011

Master of Health Administration -

St. Joseph’s College of Maine

Master of Science in Neuromuscular Physical Therapy -

University of Pittsburgh

Bachelor of Physiotherapy -

Maharashtra University of Health Sciences
Pooja Vaidya