Poojitha S
Jersey City,NJ
Summary
Highly analytical Analyst with sound experience in data interpretation, statistical analysis, and trend forecasting. Strengths lie in problem-solving ability, strategic thinking, and exceptional technical skills such as proficiency in SQL and Excel. Showcased impact by contributing to data-driven decision making that increased efficiency and improved business outcomes in previous roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Analyst
Nagarro Software
Delhi, Gurgoan
05.2021 - 01.2023
- Conducted market research to identify trends and customer needs.
- Perform triage, root cause analysis, and resolution of data issues.
- Gathered requirements from stakeholders to inform system design decisions.
- Collaborate with process owners to coordinate cross-departmental fixes.
- Support product releases by ensuring data accuracy and integrity.
- Utilized SQL for data extraction, manipulation, and reporting.
- Monitored industry news to stay informed of new developments in the field.
- Assisted in the development and deployment of new products and features.
- Exercise independent judgment to resolve escalations and improve processes.
- Created reports, presentations, and other documentation for stakeholders.
- Provided recommendations based on data analysis results.
Officer
Axis Bank
India, Hyderabad
08.2017 - 08.2019
- Conducted investigations into complaints from customers or employees regarding violations of company policy.
- Monitored all operations for potential security risks and threats.
- Review all SCF account transactions and raise service request for all over the Turn around time transactions, and identify any overdue amount or account renewal pending with the CC and OD accounts.
- Monitor transactions of invoices and raise SR (service request) that are out of TAT (Turnaround Time), and inform customers about account renewal, account overdue payment, and worked on corporate banking online platform login queries.
- Analyzed data trends related to customer feedback surveys in order identify areas needing improvement.
Education
Master of Science - Information Technology
Wilmington University
New Castle, DE05-2024
Skills
- Report Preparation
- SQL and Databases
- Audit Support
- Jira application
- Information Gathering
- Process enhancement
- BI dashboards
- Regulatory Compliance
- Documentation And Reporting
- Root Cause Analysis
- KPI analysis
- Workflow Analysis
- MS Excel
- Analytical Thinking
- Python Programming
Affiliations
- Volunteer Work: Regularly volunteer at family pharmacy, assisting with data management and analysis to improve outreach efforts.
- Sports: Active member of a local cricket team, participating in weekly matches and regional tournaments. Participated in under-19 nationals team.
- Hobbies: Enthusiastic photographer with a portfolio of landscape; enjoy hiking and exploring nature trails.
- Professional Development: Attend industry conferences and workshops to stay updated on the latest trends in data analysis and technology.
Languages
English
Professional
Hindi
Professional
Telugu
Professional
Certification
- Got certifications from National Institute of Securities Markets.
- Completed certification on domains like Payments, Lending & Leasing, Corporate Banking, SME(Small and medium banking), Cash Management, Credit Cards, Core Banking, Banking fundamentals, AML, Mutual Funds, & Insurance.
Timeline
Analyst
Nagarro Software
05.2021 - 01.2023
Officer
Axis Bank
08.2017 - 08.2019
Master of Science - Information Technology
Wilmington University
Similar Profiles
Ashish MishraAshish Mishra
Senior Manager, Projects at Nagarro SoftwareSenior Manager, Projects at Nagarro Software
Priyanshu SrivastavaPriyanshu Srivastava
Associate Staff Engineer at Nagarro SoftwareAssociate Staff Engineer at Nagarro Software
Shreya Arora, PMP®Shreya Arora, PMP®
Associate Principal Engineer at Nagarro SoftwareAssociate Principal Engineer at Nagarro Software