Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Poojitha Soma

Ruston,LA

Summary

IT professional with 2 years of experience developing and implementing security solutions in fast-paced environments. Skilled in Documentation of tickets with proven history of delivering exceptional risk management support as well as Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Overview

2
2
years of professional experience

Work History

Technical Support Representative

NTT Data
11.2021 - 04.2022
  • Provided Tier1 IT support to non-technical internal users through desk-side support services.
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided support for networking protocols and characteristics.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Loaded software, granted permissions, and configured hardware for new employees, as part of the onboarding process.
  • Activated accounts for clients interested in new services.
  • Created mail boxes and efficiency in adding and removing people from DLs.
  • Developed and implemented preventive maintenance procedures.
  • Resolved system, hardware, and telephone issues within 2 hours, improving efficiency among departments.

IOC Analyst

NTT Data
11.2021 - 11.2023
  • Streamlined incident response processes for quicker threat detection and remediation.
  • Reduced false alarms by fine-tuning intrusion detection system configurations based on historical analysis of incidents.
  • Identified root causes of security breaches through thorough investigation and analysis of log data.
  • Engineered, maintained and repaired security systems and programmable logic controls.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided support for networking protocols and characteristics.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Loaded software, granted permissions, and configured hardware for new employees, as part of the onboarding process.
  • Planned and conceived computer systems using information engineering data modeling, and structured analysis.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • MFA solutions such as Duo, Okta, Microsoft Authenticator, RSA.
  • Delivered in-depth EAC training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.
  • Investigated and addresses system issues to enhance usability and improve functionality.


Education

Master of Science - Computer Science

Louisiana Tech University
Ruston, LA
04.2025

Bachelor of Science - Electronics And Communications Engineering

AVN Institute of Engineering And Technology
Ibrahimpatnam, Telangana
05.2021

Skills

  • Critical Thinking Skills
  • Packet Analysis
  • MFA solutions such as Duo, Okta, Microsoft Authenticator, RSA
  • Microsoft Administration Basic knowledge in cloud and MSSQL along with Linux and VM support
  • Strong Analytical and problem-solving skills
  • Incident Response

Accomplishments

  • Educated management on how to minimize risk of cybersecurity attacks.
  • Trained end users on proper security protocol to minimize cybersecurity attacks.

Timeline

Technical Support Representative

NTT Data
11.2021 - 04.2022

IOC Analyst

NTT Data
11.2021 - 11.2023

Master of Science - Computer Science

Louisiana Tech University

Bachelor of Science - Electronics And Communications Engineering

AVN Institute of Engineering And Technology
Poojitha Soma