Poonam

• Manged external outsourcing like vendor annual reviews, triage process & Third-Party life cycle management.
• Led Operational resilience project and testing of critical business process of the organization
• Acted as SME for transition automation, Simplifying workflows for efficiency.
• Supported the location BSC Management Teams with the implementation & management of various strategic projects as the point of contact responsible for the Transition of work for the location
• Provide guidance and operational support to internal customers seeking transition of roles and processes from across the Group into the Business Solutions Centers (BSCs)
• Guided internal stakeholders on transitions,collaborating globally for seamless process.
• Participated in the location head count management meetings along with location strategic development initiative team
• Worked closely with the SMEs like HR, Compliance, legal, Taxation & APAC teams as a part of transition process
• Providing training and support to new hiring manager during transition process
• Active Participate in Governance Risk & Compliance forums and presented the larger group about the topic transition, its importance, and process
• Trained team members across regions(From Bratislava & India) with the end-to-end transition process, external due diligence of third-party vendors and tools.
• Accomplished multiple tasks within established timeframes.

• Spearheading end-to-end recruitment operations which includes Offer letter generation, Contracts management, Background Verification, Probation Confirmation, Invoice Processing and Personnel file creation and management
• Managed recruitment for diverse roles in areas like Finance and Operations.
• Acted as the primary contact for candidates,ensuring smooth onboarding and resolution of queries,clarifications with regards to policy/benefits.
• Owning and managing the interview scheduling process and ensuring SLA adherence.
• Published dashboards and reports operational metrics and process improvement.
• Managed vendor invoicing process.
• Coordinated internal and external audits, ensuring compliance.

Key Achievement :

• Spearheaded the automation of the transition process, reducing the manual intervention.
• Contributed to Governance, Risk & Compliance Forums for last 3 year by actively participating in Organizing events.
• Designed and implemented SOPs for recruitment operations.
• Participated in the leadership program within Swiss Re.
• Automated Background Verification process, offer letter preparations, reimbursement process Streamlining workflows.
• Played a pivotal role in preparing & achieving operational excellence during GIA audit.
• Represented the team at the Regional HR workshop in HK (2018).