Poonam Das
Doha,
Summary
Dynamic professional with a diverse background in operations, customer service, post-sales support, sales quality, and marketing. Experienced in managing multifaceted tasks with a focus on delivering exceptional customer experiences, driving sales growth, and executing strategic marketing initiatives. Skilled in ensuring post-sales satisfaction, resolving issues, and maintaining product quality standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Marketing Executive
Anvin Infosystems WLL
Doha
06.2024 - 11.2024
- Develop and implement strategic marketing campaigns to enhance brand visibility and customer engagement.
- Conduct market research to identify trends, competitor strategies, and customer preferences to tailor marketing efforts effectively.
- Manage digital marketing initiatives, including social media, email campaigns, SEO, and PPC advertising.
- Collaborate with the sales team to generate leads, nurture prospects, and improve conversion rates.
- Organize corporate events, trade shows, and promotional activities to strengthen market presence.
- Analyze marketing performance metrics and generate reports to measure campaign effectiveness and ROI.
- Build and maintain relationships with clients, vendors, and industry partners to drive business growth.
- Ensure brand consistency across all marketing channels and promotional materials.
Quality Specialist
Amazon India Pvt Ltd
Bangalore
05.2022 - 04.2023
- Checked the quality of claims sent by delivery partners from Australia and Singapore geography
- Drove productivity to ensure no SLA breaches
- Worked on claim reimbursement reports for U.S, U.K, and Japan
Product Specialist
Think & Learn Pvt Ltd
Bangalore
07.2020 - 04.2022
- Efficiently handled incoming customer complaints regarding driver behavior and service quality
- Investigated complaints thoroughly using different tools to understand root causes
- Monitored and analyzed complaint trends to identify recurring issues
- Provided feedback and coaching to drivers based on complaint data
- Participated in review meetings to discuss outcomes and identify opportunities for process enhancement
Sales Executive
Evolve Back Resorts and Hotel Pvt Ltd
Bangalore
07.2019 - 07.2020
- Guided and mentored students enrolled with Byju's
- Regularly connected with students and parents for academic assistance
- Provided post-sales assistance to students, ensuring customer satisfaction
- Delivered prompt and professional customer service aligned with SLAs
- Maintained excellent client satisfaction by providing in-depth support
- Obtained customer feedback to improve service experience
- Provided remote and in-person technical support to meet FTR rate targets
- Increased positive customer feedback through attentive and trusted customer support
- Generated sales and met targets through an effective sales process
- Developed and maintained a customer database
- Ensured timely and efficient follow-ups, including courtesy, PR, feedback, and referral calls
- Effectively used sales and presentation skills to achieve targets
- Gained thorough proficiency in products to effectively address customer queries
Education
MBA -
Indus Business Academy
Bangalore, IndiaBBA -
Pt. Ravi Shukla University
Raipur, IndiaSkills
- Analytical Skills
- Communication Skills
- Decision-making Skills
- Digital Marketing & SEO
- Lead Generation & CRM
- Market Research & Competitive Analysis
- Problem Solving Abilities
- Relationship-building
- Social Media Management
- Time Management
Certification
- Six Sigma Green Belt, KPMG
- Yes+ Certificate, Art of Living
Awards
- Punctuality Award
- Certificate of Best Performer
Timeline
Senior Marketing Executive
Anvin Infosystems WLL
06.2024 - 11.2024
Quality Specialist
Amazon India Pvt Ltd
05.2022 - 04.2023
Product Specialist
Think & Learn Pvt Ltd
07.2020 - 04.2022
Sales Executive
Evolve Back Resorts and Hotel Pvt Ltd
07.2019 - 07.2020
MBA -
Indus Business Academy
BBA -
Pt. Ravi Shukla University
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