Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Poonam Kapoor

Poonam Kapoor

Fremont,CA

Summary

Project management professional possessing 10+ years of experience working as a Content Quality Reviewer/Content Specialist, Program Coordinator, and Administrative Assistant. Bachelors in Business Administration- Finance and Marketing Management.Execute, Manage, and scope out multiple projects in a highly cross-functional environment. Drive workflow/project success metrics and timeline. Proofread, review, and edit documents for accurate use of grammar and content. Experienced in Translating customer requirements into specifications and possessing linguistic skills. Support the implementation of workflows for content labeling by human raters working at vendors worldwide. Worked with the Civic Integrity Team to scope and define strategies for robust data collection at scale, contributing to data labeling and annotation efforts. Suggest actions for vendor and product teams through a strong understanding of data and the review process. Organization and collaboration with vendor teams at Meta and Google.

Partnered with the analytics/vendor team and was able to edit posts and documents. Meticulous attention to detail and commitment to quality. Ability to work with multiple tools/web browser windows at one time. 6+ years of Administrative Assistant 2+ years of experience supporting senior management, directors, and executives Advanced desktop calendar management program experience Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Content Reviewer/Analyst

UST Global
08.2023 - Current
    • Maintain, create and update healthcare letters and documents for renowned healthcare insurance company
    • Apply strong business analysis, content review and proofreading skills
    • Excellent with content reviewing and keeping confidentiality and security of confidential and proprietary information.
    • Advanced knowledge and skills in Sharepoint, JIRA and Microsoft suite and Excel
    • Acquired in-depth knowledge of content areas to provide effective edits.
    • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
    • Edited and reviewed content for grammar, spelling and punctuation.
    • Drove accuracy of content through careful proofreading and fact-checking.

Content Specialist

Meta
06.2022 - 09.2022


  • Remain up-to-date on key workflow changes, operational guidelines, policy updates, and Community Standards
  • Analyze key metrics to improve operational workflows for Instagram Shopping with mobile applications
  • Independently deliver solutions for key experience issues through effective problem-solving and project management
  • Support the implementation of workflows for content labeling by human raters working at vendors worldwide
  • Worked with digital streaming videos and ads for Instagram's content in their mobile applications
  • Perform audits of human-rater work to ensure quality standards are being maintained for Instagram
  • Interpret data, analyze results, and provide ongoing reports based on quality analysis
  • Pilot new workflows and provide feedback on review process improvements; complete Ad hoc tasks as needed
  • Identify patterns, common issues, and root causes for day-to-day tasks both internally and with external vendors
  • Drive guideline changes through analysis, problem definition, and workflow feedback
  • Monitor, drive, and maintain the quality of human-review workflows; escalate issues as necessary
  • Suggest actions for vendor and product teams through a strong understanding of data and the review process
  • Managing calendar and scheduling meetings
  • Keeping organizational standards and managing files and paperwork
  • Experience creating and sharing regular performance reports
  • Answering vendor inquiries using email, management systems
  • Typing correspondence, compiling data for expense and statistical report
  • Improved the productivity by 30% for the content labeling team by increasing accuracy and timely reporting of vendor content labeling and metrics

Program Coordinator

Google
07.2021 - 03.2022
  • Assist with coordination of programs and activities supporting program managers and team members
  • Monitor implementation of program policies and practices
  • Prepares reports and financial statements regarding program operations
  • Possess ability to operate effectively, be comfortable with ambiguity, and be adaptable to change
  • Partnered with analytics/vendor team and was able to edit posts and documents
  • Direct marketing experience, customer retention, and setting up emails for complex campaigns for sales and business partners
  • Google email service provider experience, creating and sending out personalized emails
  • Coordinate various schedules and timelines for engineering team managers
  • Excellent at creating reports and dashboards and able to develop systems
  • Maintaining paper and electronic files
  • Managing daily calendars for senior management
  • Creating and updating databases for financial, personnel, and other information
  • Creating formatted emails for special communications to theteam
  • Worked with all digital mobile Google applications and applied expertise in streaming video content. Supported the development of applications-related content and worked closely with business managers and stakeholders

Content Analyst

Vaco
01.2021 - 07.2021
  • Maintained a high level of familiarity with client policy verticals
  • Reviewed escalated and user-reported content for client policy
  • Met and/or exceeded ambitious core work targets
  • Identified global & local trends and monitored major violators in the online community
  • Responded to additional requests and projects as needed
  • Worked with known social audio application that streamed digital audio content for iOS and Android where users can communicate in audio chat rooms that accommodate groups of thousands of people
  • Supported Business Managers to advocate for developer promotion of audio application on the Applications Store for Clubhouse on Apple Store

Product Data Operations Strategy Specialist

Facebook
10.2019 - 12.2020
  • Work with the Civic Integrity Team to scope and define strategies for robust data collection at scale, contributing to data labeling and annotation efforts
  • Understanding Facebook and Instagram products
  • Manage and scope out multiple projects in a highly cross-functional environment Drive workflow/project success metrics and timeline
  • Work cross-functionally to build datasets that support Product and Engineering, while collecting and analyzing results
  • Engage in strategic discussions to identify problems while measuring and improving the quality of workflows
  • Identify opportunities to improve tooling and implement scalable solutions
  • Help establish team goals and work with multiple stakeholders on strategies for executing, measuring Progress, and reporting results
  • Directly manage the day-to-day, workflows, and metrics of a vendor team responsible for data labeling efforts.

Content Analyst

Facebook
07.2018 - 02.2019
  • Review posts and classify them according to policy
  • Provide insights and trends on content review
  • Provide feedback and suggestions on process and workflow
  • Provide suggestions for product innovation
  • Deliver high-quality content reviews
  • Can perform tasks consistently and accurately
  • Proofread, review, and edit documents for accurate use of grammar and content
  • Ability to produce high-quality work independently
  • Great eye for detail and highly motivated
  • Linguistic skills
  • Ability to work with multiple tools/web browser windows at one time
  • Motivated, takes initiative, and has high energy
  • Applied excellent communication skills.

Hospital Volunteer

Kaiser Permanente
10.2015 - 02.2019
  • Assisted hospital members and provided solutions for their questions and concerns
  • Performed administrative duties and provided health-related information
  • Maintained professional communication with all members and medical staff
  • Demonstrated outstanding interpersonal skills, verbal and telephone skills
  • Excellent at multitasking, organization, following directions, and managing duties
  • Updated and maintained office policies and procedures
  • Used hospital computer systems to derive information quickly for members
  • Communicated with hospital staff to provide high-quality service to members
  • Connected with management, security officers, and operators to assist members
  • Greet visitors and callers, route and resolve information requests
  • Schedule travel, appointments, and meetings

Data Quality Specialist/Sales Associate

Periscope Data
09.2017 - 07.2018
  • Apply Salesforce expertise and input numbers, correct entries, and post data
  • Maintain a high degree of confidentiality of records and information.

Content Analyst

Google
03.2018 - 06.2018
  • Ensure logical and meaningful extraction/review of URL content
  • Deliver high-quality content reviews of Google Play Mobile Applications in Google Applications Play Store
  • Supported business app developer team leads to promote and enhance business prospects for Google Play store
  • Analyzed digital streaming content
  • Review, maintain, and curate data
  • Can perform tasks consistently and accurately
  • Proofread, review, and edit documents for accurate use of grammar and content
  • Applied excellent communication skills
  • Ability to produce high-quality work
  • Great eye for detail and highly motivated
  • Linguistic skills
  • Excellent organizational skills with attention to detail
  • Excellent technical skills
  • Team player
  • Knowledge of Google Suite, Google Ad Words, and Google Products.

Administrative Assistant

JSR Micro
10.2017 - 02.2018
  • Review, sort, and distribute customer invoices and Purchase Orders in SAP software
  • Update Calendars for managers and all company employees
  • Maintain excellent documentation and organization standards
  • Ensure accurate, timely completion and processing of the Purchase Orders in SAP with knowledge of quotes and payment issue types
  • Worked on Balance sheets, SOW, fixed assets and capitalizations of assets in financial accounting software such as SAP and proprietary software tools.
  • Receive, screen, and relay incoming calls appropriately
  • Provide emergency announcements as needed
  • Maintain and accurately update company directories
  • Work safely by observing safety rules, policies, and procedures.
  • Help tackle assets and conduct research; Reconciling Balance of CIP (Construction-in-Progress)
  • Interacted with business partners in determining how they want to capitalize fixed assets.
  • Calculated split costs and prepared documents for capitalization
  • Strong communication and articulation skill
  • Strong problem solving skills to be able to do independent research
  • Strong analytical skills, a critical thinker and have the ability to work with team members
  • Excellent SAP system experience from end to end

Administrative Assistant

Accuray
06.2017 - 08.2017
  • Communicated face-to-face and on the phone with customers
  • Responsible for handling calls for company employees
  • Demonstrate excellent phone manners, team building, and interpersonal skills
  • Demonstrate proficiency in MS Office, Outlook, and Typing
  • Administered badges for daily visitors in the company lobby
  • Responsible for calling employees when customers or visitors arrive.

Financial Administrative Assistant

Fremont Bank
01.2017 - 05.2017
  • Provided administrative support to Financial Services
  • Assisted in the preparation of regularly scheduled reports
  • Created and administered customer files
  • Assisted with quality control audits
  • Dealt with customer investment accounts
  • Completed account applications for brokerage accounts
  • Interacted with staff and personnel
  • Handled paperwork from financial advisers throughout the bank
  • Maintained contact lists
  • Liaised with senior administrative assistants to handle requests and queries
  • Contributed to the mission and critical initiatives
  • Self-directed, quick learner, flexible, and team player.
  • Strong communication and articulation skills
  • Strong problem solving skills to be able to do independent research
  • Strong analytical skills, a critical thinker and have the ability to work with team members

Administrative Assistant

PayPros
01.2016 - 02.2016
    • Data Entry and Excellent Technical Experience
    • Excellent knowledge of Microsoft Excel and computer proficiency
    • Entered and recorded data into Salesforce from technical reports
    • Translated customer requirements into specifications
    • Customized Salesforce fields, page layouts, and record types
    • Applied fast typing and accurate data entry skills (60+ WPM)
    • Demonstrated exceptional written and verbal communication skills
    • Worked effectively with cross-functional teams.

Education

BS - Business Administration, Finance and Marketing Management

California State University
Hayward, CA

Skills

  • PowerPoint presentations
  • Adobe Acrobat
  • Quickbooks/Accounting Software
  • SAP Expertise-Can work independently with Statements of Work, purchase orders, balance sheets, fixed assets, and capital assets for the company
  • Advanced MS Office, Outlook, Word, Excel, and PowerPoint
  • SQL
  • Tableau for data visualization/content analysis
  • Keynote slides
  • Calendar integration
  • Content management
  • Problem-Solving
  • Teamwork and Collaboration
  • Relationship Building

Certification

Google Project Management Certification by Coursera June 2023

Program Management Certification by LinkedIn Feb 2023

Additional Information

Awards and Recognitions

Volunteer Recognition Award by Kaiser Permanente, Fremont, CA October 2016

Volunteer Services Award by Kaiser Permanente, Fremont, CA November 2017

Timeline

Content Reviewer/Analyst

UST Global
08.2023 - Current

Content Specialist

Meta
06.2022 - 09.2022

Program Coordinator

Google
07.2021 - 03.2022

Content Analyst

Vaco
01.2021 - 07.2021

Product Data Operations Strategy Specialist

Facebook
10.2019 - 12.2020

Content Analyst

Facebook
07.2018 - 02.2019

Content Analyst

Google
03.2018 - 06.2018

Administrative Assistant

JSR Micro
10.2017 - 02.2018

Data Quality Specialist/Sales Associate

Periscope Data
09.2017 - 07.2018

Administrative Assistant

Accuray
06.2017 - 08.2017

Financial Administrative Assistant

Fremont Bank
01.2017 - 05.2017

Administrative Assistant

PayPros
01.2016 - 02.2016

Hospital Volunteer

Kaiser Permanente
10.2015 - 02.2019

BS - Business Administration, Finance and Marketing Management

California State University

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Poonam Kapoor