Poonam Khiyara
Pleasanton,CA
Summary
Non Profit Executive focused on building business rhythms and Improving operational efficiencies through strategy, collaboration, and keen attention to detail.
An outcome-based, thought leader who demonstrates a background in staff and program development, community partnerships and business development, change, strategic, and innovation management. With an adherence to best practices a strong ability to implement change while building a cohesive team, with an emphasis on strengths, communication, collaboration, and coaching.
Adept at approaching business challenges through business reasoning, and creative problem solving. Envisions the bigger picture while realizing that success is in the data and in the details. Passionate about the being inclusive and responsive with regard to identifying and addressing community needs.
Overview
25
25
years of professional experience
Work History
Director of Programs
Meals on Wheels Diablo Region
03.2023 - Current
- Reporting to Executive Director, Director of Programs serves as member of the Executive Leadership Team
- Ensuring organizational effectiveness by providing leadership for the organization's programmatic functions
- Responsible for overseeing Nutrition Services, Health and Wellness, Fall Prevention, Case Management, and Outreach departments.
- Support management reporting, information flow, business process, and organizational planning.
- Manage and increase effectiveness and efficiency of Program Team through improvements to each department as well as coordination and communication among departments.
- Currently, collaborating with the Caseworthy team to design and implement a cohesive yet customizable system aimed at unifying all departments onto a single platform.
- Built partnerships with external organizations that enhanced program offerings and expanded outreach efforts.
- Launched new initiatives that addressed identified gaps in services, expanding the organization''s offerings to better meet community needs.
- Developed strategic plans for organizational growth, resulting in increased program reach and impact.
- Managed a team of program managers, fostering professional development and consistently meeting departmental goals.
- Evaluated program performance using data-driven approaches to inform decision making and future planning.
- Established systems for tracking participant progress over time, enabling us to monitor individual achievements as well as overall trends.
- Created an inclusive work environment that encouraged diverse perspectives, ultimately leading to more effective problem-solving within the team.
- Increased collaboration between departments by initiating cross-functional teams and joint projects.
- Implemented innovative solutions to challenges faced by programs, contributing to improved outcomes for all participants involved.
- Developed and recommended policies and procedures for evaluating programs.
- Developed proposals and operational plans within assigned area.
- Identified risks and developed mitigation plans.
Division Manager, Nutrition Department
Meals on Wheels Diablo Region
12.2021 - 02.2023
- Responsible for successful reporting and budget administration, contributing to the vision and strategic planning and for anticipating current and future needs within the division
- Lead the team by fostering an environment of learning and achievement
- Develop process road map for team improvement and expansion of opportunities with cross training
- Establishing key objectives and metrics for Program Supervisors to enable peak performance
- Continuous process assessment to ensure program compliance
- Manage the largest department in the organization (team of 32 personnel inclusive of Program Supervisors, Administrative staff, Café staff and Delivery Associates)
- Oversee training of volunteers to deliver meals and to staff the Café's
- Build team specific objectives and goals that correlate to the program compliance
- Determine department planning and budget needs
- Coach and develop career pathing and growth opportunities for team members.
Assistant Division Manager
Meals on Wheels Diablo Region
07.2020 - Current
- Boosted team productivity by implementing efficient division workflows and processes.
- Evaluated employee performance regularly, offering constructive feedback for continuous improvement and professional growth.
- Implemented cost-saving measures, reducing operational expenses without compromising service quality.
- Contributed substantially to overall company goals by consistently achieving or surpassing division targets.
- Mentored junior staff members to enhance their skills and contribute more effectively to the team''s success.
- Championed innovative ideas within the division, fostering a culture of continuous improvement and creative problemsolving.
- Managed budgets effectively, allocating resources responsibly to meet organizational targets while minimizing costs.
- Enhanced client satisfaction by addressing concerns promptly and providing appropriate solutions.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Streamlined operations for enhanced performance through regular process evaluations and improvements.
- Negotiated contracts successfully with suppliers and vendors, securing favorable terms that benefited the organization financially and operationally.
Program Coordinator
Meals on Wheels
09.2014 - 05.2016
- Responsible for the coordination of the Meals on Wheels program for the Tri-Valley which included client intake, needs assessment and counseling for eligible clients; coordination and distribution of meals to client homes
- Similar set of experiences as ones described above, but for Pleasanton.
Interactive Media Manager
UBM
04.2012 - 11.2012
- Responsible for accelerating brand revenue and profitability, managed branded products including website, newsletters, webcasts and related custom programs
- Dedicated product lead and go-to expert on website, newsletters, and custom programs
- Worked with sales teams to generate revenue, demo new ideas, and socialize offerings
- Work with sales, content, marketing, and delivery teams as liaison to coordinate updates, site enhancements (including feature additions), execute on new, revenue and content-generating programs
- Advised the group on improvement strategies, results, competition, and new technologies available to assist with maintaining an innovative website
- Focused on branded product management, program development and custom programs, pre and post sales accountability that support internal (sales, editorial, finance) and external (advertisers, marketers) customers
- Liaised with content, technical, service, marketing, finance, and delivery teams, including freelancers and external providers on projects, requirements, deliverables, site issues, and general queries
- Established guidelines and policies consistent with group's across all brands
- Analytical: guided reporting, process standards, best practices, profitability.
Managing Director
Consulting for Media Agencies
05.2004 - 01.2007
- Worked with multiple agencies on various projects from elevating brand, developing and delivering innovative proposals for driving revenue, responsible for all aspects of campaigns for Display, Online and Direct marketing.
Display Advertising Account Executive
PRUDENTIAL
04.2002 - 05.2004
Media Planner
CREATIVE MEDIA
01.2002 - 03.2002
Assistant Media Planner
WUNDERMAN
08.2000 - 08.2001
Summer Internship
The Corsi Agency
06.1999 - 11.1999
Education
Leadership of Contra Costa -
W.C. Chamber of Commerce
Walnut Creek, CA05.2024
Media Mania Training Program
01.2001
B.S. in Marketing -
San Francisco State University
San Francisco, CA05.2000
Skills
- Attention to Detail
- Critical Thinking, Decision-Making
- Effective leader, Strategic leadership
- Analytical Thinking
- Program Operations Management
- Issue Resolution, Problem-Solving
- Program Leadership
- Business Management
- Partnership Development
- Budget Administration & Coordination
- Policy and procedure improvements
- Interdepartmental Coordination
- Program Requirements & Guidelines Adherence
- Data Verification
Timeline
Director of Programs
Meals on Wheels Diablo Region
03.2023 - Current
Division Manager, Nutrition Department
Meals on Wheels Diablo Region
12.2021 - 02.2023
Assistant Division Manager
Meals on Wheels Diablo Region
07.2020 - Current
Program Coordinator
Meals on Wheels
09.2014 - 05.2016
Interactive Media Manager
UBM
04.2012 - 11.2012
Managing Director
Consulting for Media Agencies
05.2004 - 01.2007
Display Advertising Account Executive
PRUDENTIAL
04.2002 - 05.2004
Media Planner
CREATIVE MEDIA
01.2002 - 03.2002
Assistant Media Planner
WUNDERMAN
08.2000 - 08.2001
Summer Internship
The Corsi Agency
06.1999 - 11.1999
Leadership of Contra Costa -
W.C. Chamber of Commerce
Media Mania Training Program
B.S. in Marketing -
San Francisco State University
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