POONAM SEUNARINE
Jamaica,USA
Summary
Self-motivated and experienced Customer Service professional with 10+ years ‘experience in performing reception, clerical and administrative duties. Proven verbal and written communication skills. Demonstrated talent resolving customer issues, answering customer inquiries and handling high volume phone calls. Ability to work independently and as part of a team. Detail oriented.
Overview
19
19
years of professional experience
Work History
HR Clerical/RTV Clerk
Bjs Wholesales Club
02.2020 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Evaluated timecards for accuracy on regular and overtime hours.
- Contributed to cost savings initiatives by identifying opportunities for process improvements within the RTV department.
- Developed strong relationships with vendor representatives, facilitating efficient handling of product returns.
- Prepared comprehensive reports detailing returns activity, trends, and areas for improvement, assisting management in decision-making processes.
- Maintained up-to-date knowledge of product and service changes.
Office Assistant
Professional Diagnostic Sonography, Inc.
08.2007 - 11.2018
- Checked insurance eligibility when registering patients
- Collected co-pay and prepared documents for per-authorization
- Received, posted and managed patients account payments
- Entered patient information into billing software
- Scheduled patients’ appointments for procedures
- Maintained and updated medical records
- Reviewed and validated accuracy of charges including provider signature prior to submitting to insurance
Receptionist
Quality Inn Hotel
11.2005 - 12.2007
- Assisted Management with daily activities and resolved issues related to room accommodations
- Maintained accurate inventory supplies
- Assisted manager to ensure complimentary breakfast was always available
- Always kept a clean and neat environment
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
JC Chandisingh High School
GED -
Queens Public Library
Jamaica, NY01.2019
Skills
- Phone etiquette
- Bill processing
- Proficient with Microsoft Office and Excel
- Supply ordering
- Customer service
- Strong organization and prioritization skills
- Online claim submission
- Excellent skills in multitasking
- Returns processing
- Stock control
- Time management
- Attention to detail
Timeline
HR Clerical/RTV Clerk
Bjs Wholesales Club
02.2020 - Current
Office Assistant
Professional Diagnostic Sonography, Inc.
08.2007 - 11.2018
Receptionist
Quality Inn Hotel
11.2005 - 12.2007
GED -
Queens Public Library
JC Chandisingh High School
Similar Profiles
Isabel BecerraIsabel Becerra
Patient Care Coordinator at Bjs Wholesales ClubPatient Care Coordinator at Bjs Wholesales Club
Donna BenteDonna Bente
Food Demonstrator at Bjs Wholesales ClubFood Demonstrator at Bjs Wholesales Club
Luis SuarezLuis Suarez
Pic at Bjs Wholesales ClubPic at Bjs Wholesales Club