Poonam Sewak
Modesto,CA
Summary
With a proven track record at Central Valley Specialty Hospital, I excel in patient assessments and fostering holistic care, demonstrating critical thinking and compassionate communication. My leadership in nursing and quality assurance has significantly enhanced patient satisfaction and care standards, leveraging skills in EMR systems and multilingual proficiency to optimize healthcare delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Nurse
Central Valley Specialty Hospital
12.2021 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Director of Patient Care Services
PROGRESSIVE HOME HEALTH AND HOSPICE CARE LLC
05.2020 - 12.2021
- Oversaw recruitment, hiring, and onboarding processes for new employees, ensuring a consistently high level of talent within the team.
- Promoted employee engagement by recognizing individual achievements and fostering an inclusive work environment that valued diversity.
- Mentored nursing staff in professional development, promoting a culture of lifelong learning within the department.
- Coordinated with other hospital departments to optimize scheduling efficiency while maintaining adequate staffing levels for optimal patient care delivery.
- Ensured compliance with healthcare regulations through diligent documentation and consistent policy enforcement.
- Fostered a collaborative work environment to improve communication among team members and interdisciplinary collaboration.
- Led initiatives aimed at reducing hospital readmissions through comprehensive discharge planning and follow-up procedures.
- Streamlined nursing operations by identifying inefficiencies and implementing process improvements.
- Improved patient care quality by implementing evidence-based practices and clinical guidelines.
- Enhanced staff performance with regular assessments, feedback, and targeted training programs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Clinical Manager
Optimal Hospice
12.2019 - 05.2020
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of nursing services and patient care.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Updated infection control protocols, significantly reducing incidence of hospital-acquired infections.
Qulaity Assurance Coordinator
Optimal Hospice
05.2019 - 12.2019
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Improved product quality by implementing rigorous testing processes and protocols.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
- Optimized resource allocation by prioritizing critical tasks in the quality assurance process, ensuring timely completion of projects.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Developed comprehensive reports on quality metrics, enabling management to make informed decisions on production strategies.
- Implemented effective training programs for team members, fostering a culture of continuous improvement within the department.
- Championed process improvements that led to significant reductions in waste and rework costs associated with non-conforming materials or products.
- Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
- Managed corrective action plans for identified non-conformances, ensuring rapid resolution while maintaining a focus on root cause analysis for long-term prevention measures.
- Championed a culture of proactive problem-solving by fostering open dialogue among team members regarding potential quality risks or concerns during product development.
- Assisted with quality control audits.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Executed quality improvement research and studies.
- Developed educational materials used to train staff on QA standards.
Director of Nursing
LA SIERRA CARE CENTER
12.2017 - 05.2019
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Identified department issues to recommend corrective actions.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Established new policies and updated existing policies to improve standard of care for patients.
- Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
Education
Master of Science - Family Nurse Practitioner
California State University, Stanislaus
Turlock, CA12-2024
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ12-2022
Associate of Science - Registered Nursing
Merced College
Merced, CA05-2015
Skills
- Medication and IV administration
- Medication administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Patient education and counseling
- Patient and family advocacy
- Infection control measures
- Wound care
- IV setup
- Intravenous therapy
- Care planning
- Physical assessments
- Advanced cardiac life support (ACLS) certification
- Tracheostomy care
- Patient discharge
- Lab result interpretation
- EMR systems
- Performing ekgs
- Proper catheter insertion/removal
- Maintaining privacy
- Insulin medication assistance
- Patient counseling
- Hospice and palliative care
- Fluent in English, Hindi
- Microsoft Excel, Microsoft word
Accomplishments
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Supervision - Headed onboarding process for new nursing staff.
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
Languages
English
Full Professional
Fiji
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Registered Nurse
Central Valley Specialty Hospital
12.2021 - Current
Director of Patient Care Services
PROGRESSIVE HOME HEALTH AND HOSPICE CARE LLC
05.2020 - 12.2021
Clinical Manager
Optimal Hospice
12.2019 - 05.2020
Qulaity Assurance Coordinator
Optimal Hospice
05.2019 - 12.2019
Director of Nursing
LA SIERRA CARE CENTER
12.2017 - 05.2019
- Registered Nurse License (RN) - State Board of Nursing.
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
Master of Science - Family Nurse Practitioner
California State University, Stanislaus
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Registered Nursing
Merced College
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