Pooran Maharajh
South Richmond Hill,NY
Summary
Adept at multitasking and organization, I excelled in enhancing customer satisfaction and streamlining operations at Precision Pharmacy. My expertise in pharmacy law compliance and strong relationship-building skills led to significant improvements in service delivery. Achievements include surpassing sales goals and leading successful community health programs, showcasing my commitment to excellence and proactive problem-solving.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician/Customer Service Coordinator
Precision Pharmacy
Great Neck, NY
01.2020 - Current
- Prepare daily log sheets and quantities.
- Manage calendars and meetings.
- Attend community programs.
- Customer service.
- Supported pharmacy operations by answering phone calls and emails, directing queries appropriately.
- Ordered, labeled, and counted stock of medications, and entered inventory data into the spreadsheet.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Verified prescriptions and drug labels, documents and packages.
- Promoted healthy lifestyles by providing education on risk factors associated with chronic diseases such as diabetes, hypertension and obesity.
- Collaborated with members of multidisciplinary teams to ensure quality care delivery within the community setting.
- Returned calls, emails and faxes according to departmental policy.
- Provided hands-on and proactive leadership to community services staff.
- Provided individuals and families with information and resources to connect with available programs.
- Prepared prescription transfers to other pharmacies.
- Flagged potential side effects and allergies to prescribed medications for patients.
Customer Service Lead
XPO
01.2018 - 01.2020
- Company Overview: Courier Services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Surpassed sales goals through implementation of successful marketing strategies.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Reviewed customer feedback to identify areas for improvement in products and services.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Collaborated with external vendors and suppliers providing support services related to customer service operations.
- Coordinated with other departments to resolve customer issues efficiently.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Excelled in exceeding daily credit card application goals.
Secretary/Receptionist Administrator
Rudy General Contracting
Queens , NY
01.2013 - 01.2018
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained inventory of office supplies and placed orders when necessary.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Assisted with accounts receivable and accounts payable functions.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Produced and distributed memos, newsletters, and other forms of communication.
- Identified needs of customers promptly and efficiently.
Front Desk Concierge
Addison
01.2010 - 01.2013
- Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Scheduled space or equipment for special programs, meetings and conferences.
- Resolved customer complaints in an efficient and timely manner.
- Developed strong relationships with clients through effective communication skills.
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
- Provided concierge services such as making dinner reservations or recommending activities for tourists.
- Managed special events such as conferences or meetings by coordinating catering arrangements or booking entertainment services.
- Coordinated reservations for transportation services such as taxis, limousines and shuttles.
- Greeted and welcomed guests upon arrival, providing excellent customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
HIGH SCHOOL DIPLOMA -
Thomas Edison High School
Skills
- Team collaboration
- Patient confidentiality
- Resolving customer issues
- Insurance reconciliation
- Billing support
- Pharmacy and customer records management
- Proper labeling
- Insurance billing
- Insurance verification
- Manual and automated medication dispensing
- Pharmacy law compliance
- Answering customer questions
- Receiving incoming supplies
- Regulatory compliance
- Multitasking and organization
- Verbal and written communication
- Client coordination
- Presenting ideas and plans
- Event planning
- Schedule coordination
- vendor coordination
- Attention to detail
- MS office
- Relationship building
- Administrative leadership
- Logistics coordination
- Schedule management
- Task prioritization
- Administrative oversight
- Work Planning and Prioritization
- Customer service
- Recordkeeping
- Consulting
- Meeting coordination
References
Manny Ramiez, Precision Pharmacy, +917-545-9483
Personal Information
Date of Birth: 03/25/78
Timeline
Pharmacy Technician/Customer Service Coordinator
Precision Pharmacy
01.2020 - Current
Customer Service Lead
XPO
01.2018 - 01.2020
Secretary/Receptionist Administrator
Rudy General Contracting
01.2013 - 01.2018
Front Desk Concierge
Addison
01.2010 - 01.2013
HIGH SCHOOL DIPLOMA -
Thomas Edison High School
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