Pooran Maharajh
South Richmond Hill,USA
Summary
Results-driven Maintenance Manager with extensive experience in operations management and team leadership at Precision Pharmacy. Demonstrated expertise in facility coordination and conflict resolution, leading to successful implementation of safety protocols and improved building satisfaction. Proven ability to maintain optimal occupancy levels while delivering exceptional service and building strong relationships with clients and vendors.
Overview
16
16
years of professional experience
Work History
Maintainance Manager/Lead Technician
Precision Pharamacy
Great Neck, NY
01.2020 - Current
- Managed daily building operations and maintenance schedules.
- Implemented safety protocols to maintain a secure environment.
- Coordinated repairs and renovations with contractors and service providers.
- Provided technical support on a variety of issues related to the building's infrastructure.
- Initiated contracts with vendors for janitorial services or other maintenance needs.
- Resolved tenant complaints promptly and professionally.
- Facilitated lease agreements, renewals, and terminations, maintaining optimal occupancy levels.
- Organized and maintained building records, including leases, maintenance logs, and financial reports.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Monitored staff performance and addressed issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Coordinated staff scheduling and training to ensure adequate coverage and performance.
- Oversaw daily operations and workflow management in a fast-paced pharmacy environment.
Manager / Customer Service
XPOEducation
NY, NY
01.2018 - 01.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Surpassed sales goals through implementation of successful marketing strategies.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Reviewed customer feedback to identify areas for improvement in products and services.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Collaborated with external vendors and suppliers providing support services related to customer service operations.
- Coordinated with other departments to resolve customer issues efficiently.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Excelled in exceeding daily credit card application goals.
- Courier Services.
- Coordinated schedules for management meetings and team activities.
- Organized travel arrangements and itineraries for management staff.
- Maintained office supplies and equipment to support daily operations.
- Developed and updated filing systems for improved information retrieval.
- Streamlined administrative processes to enhance overall efficiency in the office.
Office Manager
Rudy General Contracting
Queens, NY
01.2013 - 01.2018
- Scheduled meetings, appointments, and coordinated travel arrangements for staff.
- Managed daily office operations and coordinated administrative tasks.
- Liaised with clients, vendors, and subcontractors to ensure smooth communication.
- Oversaw inventory management for office supplies and equipment procurement.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Front Desk Concierge
Addison
01.2010 - 01.2013
- Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Scheduled space or equipment for special programs, meetings and conferences.
- Resolved customer complaints in an efficient and timely manner.
- Developed strong relationships with clients through effective communication skills.
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
- Provided concierge services such as making dinner reservations or recommending activities for tourists.
- Managed special events such as conferences or meetings by coordinating catering arrangements or booking entertainment services.
- Coordinated reservations for transportation services such as taxis, limousines and shuttles.
- Greeted and welcomed guests upon arrival, providing excellent customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
HIGH SCHOOL DIPLOMA -
Thomas Edison High School
Skills
- Team collaboration
- Building repair
- On-site repair
- Repairs management
- Facility coordination
- Operations management
- Staff management
- Performance management
- Financial records oversight
- Staff development
- Customer relationship management (CRM)
- Schedule preparation
- Safety procedures
- Policy and procedure development
- Product management
- Shift scheduling
- Conflict resolution
- Team leadership
- Project coordination
- Facility maintenance
- Customer relationship management
- Inventory management
- Safety protocols
- Technical support
- Building operations
- Resolving customer issues
- Insurance reconciliation
- Billing support
- management
- Proper labeling
- Insurance billing
- Insurance verification
- Manual and automated medication dispensing
- Answering customer questions
- Receiving incoming supplies
- Regulatory compliance
- Multitasking and organization
- Verbal and written communication
- Client coordination
- Presenting ideas and plans
- Event planning
- Schedule coordination
- Vendor coordination
- Attention to detail
- MS Office
- EXEL
- Relationship building
- Administrative leadership
- Logistics coordination
- Schedule management
- Task prioritization
- Administrative oversight
- Work Planning and Prioritization
- Customer service
- Recordkeeping
- Consulting
- Meeting coordination
- Effective communication
- Problem resolution
- Material and surface repair
References
Manny Ramiez, Precision Pharmacy, +917-545-9483
Timeline
Maintainance Manager/Lead Technician
Precision Pharamacy
01.2020 - Current
Manager / Customer Service
XPOEducation
01.2018 - 01.2020
Office Manager
Rudy General Contracting
01.2013 - 01.2018
Front Desk Concierge
Addison
01.2010 - 01.2013
HIGH SCHOOL DIPLOMA -
Thomas Edison High School