HOPE M. POPE
Dade City,USA
Summary
Dynamic human resources professional with a proven track record at the School District of Osceola County, excelling in recruitment and personnel auditing. Leveraged analytical problem-solving to enhance staffing strategies, achieving 98% accuracy in payroll management. Adept at team building and relationship management, ensuring compliance and fostering a collaborative work environment.
Overview
32
32
years of professional experience
Work History
Supervisor of Personnel Relations and Recruitment - Human Resources
School District of Osceola County
Kissimmee, Florida
01.2004 - 01.2025
- Lead daily operations for substitute teacher workforce (350+ personnel) across the district
- Implemented sourcing strategies to find top talent via job boards, social media, and professional networks
- Conduct interviews and assess qualifications for substitute teachers and support staff
- Managed candidate pipelines and monitored progress using applicant tracking systems (ATS)
- Spearheaded implementation and training for AESOP (Frontline Education), improving absence management efficiency
- Administer $ 4 M+ in annual employee supplements; manage distribution across 4 fiscal cycles in partnership with Payroll
- Develop analytical reports on fill rates and payroll accuracy, ensuring compliance and budget integrity
- Liaise with Kelly Education to optimize staffing strategies and maintain substitute quality
- Conduct Excel and VLOOKUP audits to identify discrepancies and ensure data integrity
- Participation in conferences, trade shows, and career fairs
- Oversee hiring, termination, and disciplinary processes in compliance with district policy for Substitute Teachers
- Provide onboarding and training for new hires and coordinate ethics/abuse training for athletic coaches and substitutes
- Review applications through BrassRing (Applicant Tracking System) and assist with orientation and background clearances
- Conduct reference checks as requested and ensure the accuracy of employee records while maintaining confidentiality
- Approve volunteer and athletic coach clearances
- Manage BENCOR disbursement approvals for retirees and former employees
Economic Self-Sufficiency Specialist
Department of Children & Families (DCF)
Dade City, Florida
01.2003 - 01.2004
- Conducting interviews with applicants to collect and verify information required to determine eligibility for Food Assistance, Medicaid, and Cash Assistance programs
- Gaining a thorough understanding of numerous state and federal program regulations through intensive initial training and ongoing professional development. This role requires continual application of regulatory guidelines
- Assisting clients with completing necessary forms and reviewing submitted documents for accuracy and completeness
- Creating and maintaining multiple electronic case files, ensuring regular updates and reviews are completed.
- Calculating and authorizing public assistance benefits based on household composition and financial status; clearly explaining benefit amounts to clients
- Keeping up to date with changes in applicable laws, regulations, and procedures to maintain compliance and performance standards
- Ensured monthly accuracy levels of 98–100% in caseload management.
- Investigated and reported overpayments to the Benefit Recovery Unit
- Processed special case reports and tracked client services and payments
Care Team Coordinator
Baptist Health Hospital
Montgomery, Alabama
01.2000 - 01.2003
- Responsible for scheduling/managing clinical staff to maintain optimal staffing levels and support daily operations
- Verified insurance eligibility and managed patient information records
- Reviewed and validated payroll and billing reports for timekeeping accuracy
- Facilitated interdepartmental communication and ensured confidentiality of patient records
- Proficient with computer scheduling software
- Resolve scheduling conflicts
- Ability to multitask and work under pressure.
Public Assistance Specialist
Department of Children & Families (DCF)
Dade City, Florida
01.1998 - 01.2000
- Assessed and determined eligibility for Food Stamps, Medicaid, and Temporary Assistance programs
- Identified potential overpayments and referred cases to fraud prevention units
- Collaborated with Child Support Enforcement on paternity establishment and compliance enforcement
- Creating and maintaining multiple electronic case files, ensuring regular updates and reviews are completed.
- Calculating and authorizing public assistance benefits based on household composition and financial status; clearly explaining benefit amounts to clients
- Referring applicants to career services
Protective Services Counselor
Department of Children & Families (DCF)
Dade City, Florida
01.1995 - 01.1998
- Investigated allegations of abuse or neglect and conducted family assessments
- Managing the family case to include tracking progress, making referrals, and coordinating with professionals
- Provided counseling services and ensured child safety compliance
- Collaboration with the courts, social services agencies, and professionals to ensure comprehensive support for families
- Providing families with education and support on parenting skills and child development
- Assisting families in improving communication and resolving conflicts
Public Assistance Specialist
Department of Children & Families
Dade City, Florida
01.1993 - 01.1995
- Managed case determinations for public assistance eligibility by interviewing to collect and verify information for Food Stamps, Medicaid, and AFDC
- Referred applicant to Child Support Enforcement on paternity establishment and compliance enforcement
- Identified potential overpayments and referred cases to fraud prevention units
- Keeping up to date with changes in applicable laws, regulations, and procedures to maintain compliance and performance standards
Education
MBA - Business Administration
University of Phoenix
Orlando, Florida02.2010
Bachelor of Science - Business Administration
Bethune-Cookman College
Daytona Beach, Florida04.1991
Skills
- Recruitment and interviewing
- Personnel auditing and compliance
- Analytical problem-solving
- Communication and collaboration
- Customer service excellence
- Microsoft Office Suite
- Team building and relationship management
References
References available upon request.
Timeline
Supervisor of Personnel Relations and Recruitment - Human Resources
School District of Osceola County
01.2004 - 01.2025
Economic Self-Sufficiency Specialist
Department of Children & Families (DCF)
01.2003 - 01.2004
Care Team Coordinator
Baptist Health Hospital
01.2000 - 01.2003
Public Assistance Specialist
Department of Children & Families (DCF)
01.1998 - 01.2000
Protective Services Counselor
Department of Children & Families (DCF)
01.1995 - 01.1998
Public Assistance Specialist
Department of Children & Families
01.1993 - 01.1995
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Administration
Bethune-Cookman College
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