Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Poppie Kost

San Diego

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Chula Fisheries
03.2020 - Current
  • Provided front-line customer service for wholesale and retail seafood customers, including restaurant buyers and the general public
  • Handled order processing, cash and card transactions, and phone inquiries in a fast-paced environment
  • Coordinated and completed timely deliveries to local restaurants and clients, ensuring accuracy and product quality
  • Communicated effectively with customers to ensure satisfaction and repeat business
  • Captured photos of fresh inventory, wrote captions, and responded to customer messages online
  • Assisted with inventory handling, product packaging, and restocking as needed

Recreation Center Assistant

City Of El Cajon
07.2024 - 08.2024
  • Built strong relationships with children of diverse backgrounds and age groups through positive communication and active involvement
  • Assisted instructors in setting up class spaces to ensure optimal learning environments for participants attending various programs.
  • Greeted and assisted families, children, and visitors in a friendly and professional manner
  • Safeguarded the well-being of all visitors by enforcing center policies, rules, and regulations consistently.
  • Contributed to a positive work environment by collaborating with colleagues on various tasks and projects.


Restaurant Hostess

Jimmys Famous American Tavern
08.2022 - 07.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Delivered pick-up and curbside orders to guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Education

Nursing

Patrick Henry High School
San Diego, CA
05-2028

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Safe food handling
  • Team collaboration

Interests

  • Nursing & Healthcare
  • Cooking & Nutrition
  • Child Development & Youth Engagement

Timeline

Recreation Center Assistant

City Of El Cajon
07.2024 - 08.2024

Restaurant Hostess

Jimmys Famous American Tavern
08.2022 - 07.2024

Front Desk Receptionist

Chula Fisheries
03.2020 - Current

Nursing

Patrick Henry High School

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