Hi, I’m
Poppy Hackney
Brush Creek,TN
Summary
Dynamic Medical Billing/Coding Specialist with proven expertise at Woodbury Clinical Laboratory, excelling in ICD-10 coding and patient account management. Enhanced revenue through timely claims submission and resolved discrepancies, boosting client satisfaction. Known for resourcefulness and strong organizational skills, effectively collaborating across departments to drive operational efficiency.
Overview
13
years of professional experience
Work History
Woodbury Clinical Laboratory
Medical Billing/Coding Specialist
04.2001 - 09.2005
Job overview
- Facilitated smooth billing operations through effective coordination with insurance companies, addressing inquiries and resolving issues as needed.
- Collaborated effectively across departments to facilitate prompt payment collection from both patients and insurers alike.
- Exhibited exceptional problem-solving abilities when addressing discrepancies in patient account balances, ultimately leading to increased satisfaction rates among clientele.
- Streamlined coding processes for increased efficiency, utilizing specialized software programs to enter, update, and maintain patient records.
- Communicated with healthcare providers to gather required documents.
- Contributed to positive customer experiences by professionally handling patient inquiries related to their accounts or billing concerns.
- Enhanced revenue generation with timely submission of accurate insurance claims while adhering to regulations and guidelines.
Dr. Quao
Office Administrative Assistant
01.1999 - 08.2001
Job overview
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Jeff Stilts
Office Manager of Accounts and Finance
09.1997 - 06.1999
Job overview
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
Argosy UniversityOrange, CA
N/A from Criminal Justice
University Overview
- Honor Roll 2010
Cumberland UniversityLebanon, TN
N/A from Criminal Justice
University Overview
- Dean's List 1995
- Honor Roll 1995
Gordonsville High School Gordonsville, TN
High School Diploma
05.1994
University Overview
- Honor Roll 1990 through 1994
- 3.87 GPA
- Ranked 8th in Class
- Extracurricular Activities: Softball
- Beta Club Member
- Dean's List 1993-1994
- Awarded Best Personality
- Vol State Scholarship Recipient
Skills
- ICD-10 proficiency
- Organizational growth
- Medical office experience
- HIPAA compliance
- Insurance verification
- Medical terminology
- Payment posting
- Billing systems and software
- Patient account management
- Resourcefulness and initiative
- Medical coding expertise
- CPT coding
- Healthcare billing procedures
- Attention to detail
- Collections
- Data entry proficiency
- Accounts receivable management
- Records organization and review
- Data research
- Research and due diligence
- Multitasking
Timeline
Medical Billing/Coding Specialist
Woodbury Clinical Laboratory
04.2001 - 09.2005
Office Administrative Assistant
Dr. Quao
01.1999 - 08.2001
Office Manager of Accounts and Finance
Jeff Stilts
09.1997 - 06.1999
Argosy University
N/A from Criminal Justice
Cumberland University
N/A from Criminal Justice
Gordonsville High School
High School Diploma
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