Popy Little

● Conducted daily cycle counts to ensure inventory accuracy, identify and address problems, specifically reducing Stow shortages by 15% through strategic cycle count placement and addressing False Pick Shorts.

● Conducted thorough quality audits, diving deep into data to identify trends and implement solutions that insisted on the highest standards and resulted in a 10% decrease in inventory defects.

● Managed inventory discrepancies by owning the root cause analysis and implementing corrective actions, reducing inaccuracies by 10%

● Improved workplace safety by collaborating with Safety team to identify hazards within VNA areas, analyzing data to pinpoint specific issues, and coordinating with RME for effective remediation.

● Provide guidance and support ICQA Associates, fostering enhanced understanding of job process and promoting high standards of Cycle Count accuracy, resulting to a 20% improvement in overages audit and 10% reduction in Cycle Count discrepancies.

● Took ownership of resolving complex vendor issues, working cross-functionally with various departments to ensure prompt resolution and minimize disruption to operations.

● Simplified hazmat sorting process, resulting in a 10% increase in productivity.

● Resolved customer complaints by diving deep into complex issues and implementing solutions, resulting in a 95% customer satisfaction rate

Customer Service

• Enhanced customer satisfaction scores by 15% through attentive service and proactive problem-solving.
• Successfully served average of 100 customer interactions in drive-thru during busy hours.
• Trained and mentored team members on customer service protocols, leading to 10% increase in positive feedback.

Team Collaboration

• Managed a team of 10+ team members, providing training, performance feedback, and scheduling to ensure smooth operations.
• Coordinated with front-of-house teams to ensure seamless service delivery, enhancing overall efficiency by 25%.
• Maintained open communication with front-of-house staff regarding special requests or modifications from guests, ensuring accurate order fulfillment every time.

Food Safety and Hygiene

• Implemented food safety protocols, ensuring 100% compliance with health and safety regulations.
• Conducted regular inspections daily, reducing incidents of contamination by 15%.
• Implemented proper food handling techniques, maintaining strict adherence to safety standards and regulations.