Porcelain Shavers
Dallas
Summary
Iam actively pursuing career opportunities with a progressive organization that values high standards of integrity, dependability, and honesty. Iam ready to give 100% of my time and talents to every task im called on to perform. Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in solving complex problems and making sound decisions.
Overview
16
16
years of professional experience
Work History
Loan Coordinator
Transformco
Dallas, TX
10.2019 - 05.2026
- Reviewed loan applications for accuracy and completeness, ensuring efficient processing workflows.
- Guided borrowers through documentation process by providing clear communication with high- level service via phone, email and text.
- Identified additional documents needed, and maintained file accuracy.
- Coordinated communication between clients, lenders, and underwriters to facilitate timely loan approvals.
- Analyzed trends in loan applications to identify areas for operational enhancements and risk mitigation.
- Ensured prompt funding of approved loans by coordinating with settlement agents, FHA, attorneys, and title companies for timely disbursement of funds.
Mortgage Collections Specialist
Capital One
Plano, TX
09.2013 - 05.2018
- Managed collections process for delinquent mortgage accounts, ensuring compliance with regulatory guidelines.
- Analyzed borrower financial data to develop tailored repayment plans and facilitate resolution of outstanding debts.
- Collaborated with cross-functional teams to improve collections strategy, enhancing overall recovery rates.
- Trained and mentored junior staff on best practices in mortgage collection techniques and customer service standards.
Expense Report Processor
Lennox
Richardson,TX
06.2010 - 08.2013
- Handle a high volume of incoming calls from total loss customers.
- Communicate professionally via phone and email to resolve application deficiencies.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Improved data accuracy, meticulously maintaining and updating applicant records.
Education
Prairie View University
Prairie View, TXGED - undefined
Lincoln High School
Dallas, TX06-2010
Skills
- Windows and Mac applications
- XP and As400
- Microsoft Office Suite
- Adope applications
- Credit and Collections
- Dispute Resolution
- SAP
- Small Claims Payouts
Timeline
Loan Coordinator
Transformco
10.2019 - 05.2026
Mortgage Collections Specialist
Capital One
09.2013 - 05.2018
Expense Report Processor
Lennox
06.2010 - 08.2013
GED - undefined
Lincoln High School
Prairie View University