Porcelyn Caudle
Madison,AL
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Mazda North America Operations/ManpowerGroup
03.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Created detailed expense reports and requests for capital expenditures.
Machine/Forklift Operator
Kohler Co.
08.2023 - 07.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Production Worker
Polaris Industries
10.2018 - 09.2020
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Call Center Representative
Concentrix
05.2017 - 04.2018
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Provided exemplary level of customer service to clients and company personnel.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Call Center Representative
Apple
04.2014 - 12.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Education
Cornerstone Christian Academy
Townsend, GA09.2016
Skills
- Customer Service
- Records Management Systems
- Mail Management
- iManage Proficiency
- PC Proficiency
- Report Analysis
- Program File Distribution
- Data Entry Documentation
- Microsoft Spreadsheet
- Strong Communication
Certification
- Forklift Certification Kohler Co. 04/2024
Timeline
Administrative Assistant
Mazda North America Operations/ManpowerGroup
03.2025 - Current
Machine/Forklift Operator
Kohler Co.
08.2023 - 07.2024
Production Worker
Polaris Industries
10.2018 - 09.2020
Call Center Representative
Concentrix
05.2017 - 04.2018
Call Center Representative
Apple
04.2014 - 12.2016
Cornerstone Christian Academy
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