Porcha Comas
Victorville,CA
Summary
Highly motivated individual with a proven ability to learn quickly, take charge, help others and motivate all parties involved. Able to overcome challenges, function well as a team member, and the ability to meet heavy assignments and deadlines under strict time constraints. Strong commitment and desire to succeed in every assigned task, The Ability to work independently or as a team, with a unique ability to communicate effectively on all levels.
Overview
14
14
years of professional experience
Work History
In Home Care Provider
IHSS
10.2021 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors, and medications in client medical records.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Experience with 3 patients over 10 year time
Learning Ambassador
Amazon
11.2021 - 08.2022
- Led small group sessions to help students review and practice concepts.
- Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
- Assessed student needs to determine appropriate level of required support.
- Supported students in use of technology to enhance their learning.
- Assisted in development of individualized learning plans for student success.
- Created, collected, and recorded data on student progress to determine next steps for student success.
- Offered feedback to other providers to effectively address students' needs.
- Supported interaction between students during group work activities using guided conversation.
- Proved successful working within tight deadlines and fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Monitored outgoing packages for proper labels and accurate address information.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
In Home Sales Coordinator
Lowes Home Improvement
02.2010 - 01.2020
- After kitchen and bath remodels were sold, they're then coordinated through pre-constructon conferences, on site product verification, measurement verification and weekly on site inspections to ensure that projects stay on schedule
- Verify appropriate permits are pulled promptly if needed
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Compiled client profiles and entered information into operating system.
- Maintained long-term relationships with high net-worth clients.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Presented product or service during retail trade shows to increase market share and make connections with potential customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated new leads through networking and attending industry events.
- 4 promotions within 10 years of employment
Medical Assistant
San Bernardino Injury Center
06.2012 - 09.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Certified Medical Assistant - Medical Assisting
Concord High School
San Bernardio , CA09.2013
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06.2006
Skills
- Behavioral Management
- Patient Companionship
- Progress Documentation
- HIPAA Compliance
- Product Organization
- Quality Assurance
- Supply Management
- Differentiated Instruction
- Group and Individual Instruction
- Complaint Resolution
- Scheduling
- Account Updating
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Data Entry
- Product Knowledge
- Conflict Management
- Order Tracking
- Strong Enthusiasm
- Creativity
Timeline
Learning Ambassador
Amazon
11.2021 - 08.2022
In Home Care Provider
IHSS
10.2021 - Current
Medical Assistant
San Bernardino Injury Center
06.2012 - 09.2012
In Home Sales Coordinator
Lowes Home Improvement
02.2010 - 01.2020
Certified Medical Assistant - Medical Assisting
Concord High School
High School Diploma -
Arroyo Valley High School
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