Porcha johnson
Atlanta
Summary
I have worked in diverse areas of customers service for over 20 years. I am considered to be very well rounded. I spent over 15 years improving my fathers local hair and barbershop's performance. I learned how to count money in the local store that was owned by my dad.
At the age I became eligible to work, I got my first job at Walgreens. Here is were I was animated employee of the month for at least 5 times through out the course of 7 years.
Later I went to work for CVS Pharmacy until the year of 2021. During the course of seven years, I was praised for having the highest amount of sales and enrollments for at lest once a year.
Lastly, I am highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
12
12
years of professional experience
Work History
Independent Contractor
ARISE VIR
Atlanta, GA
05.2018 - Current
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed scheduling and logistics for various projects, ensuring timely completion.
- Developed training materials and resources to enhance team performance and efficiency.
- Collaborated with clients to identify needs and tailor solutions accordingly.
- I have worked on different clients to provide the services that they were needing for their business.
- I have provided customer service that help the consumers of each client get into a better financial state of being.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Associate
CVS Pharmacy
Atlanta, GA
05.2014 - 05.2021
- Provided exceptional customer service, ensuring positive shopping experiences for all customers.
- Assisted in inventory management, maintaining accurate stock levels and product displays.
- Processed sales transactions efficiently using point-of-sale systems and cash handling procedures.
- Trained new staff on company policies, procedures, and customer service standards.
Education
No Degree - Visual And Performing Arts
Savannah of College of Arts And Design
Savannah, GABachelor of Arts - Performing Arts
University of Arkansas
Fayetteville, AR05-2007
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Schedule management
- Scheduling
- Multi-tasking
- Billing control
- Active listening
- Excellent communication
Timeline
Independent Contractor
ARISE VIR
05.2018 - Current
Sales Associate
CVS Pharmacy
05.2014 - 05.2021
No Degree - Visual And Performing Arts
Savannah of College of Arts And Design
Bachelor of Arts - Performing Arts
University of Arkansas