Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Work Availability
Quote
Work Preference
Software
BusinessDevelopmentManager
Porcha Ross

Porcha Ross

Spartanburg,SC

Summary

Dedicated Community Manager with 13 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Adept at remaining accessible to residents and upper management. Offering excellent organizational and time management skills.

Overview

16
16
years of professional experience
1
1
Certification
1
1
Language

Work History

Community Manager

Easlan Management
Greer, SC
08.2024 - 11.2024
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Increased community participation in volunteer events, coordinating with various organizations to offer wide range of opportunities.
  • Evaluated property conditions and recommended improvements.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.

Community Manager

NHE Inc.
07.2022 - 08.2024
  • Monitors occupancy to ensure property always maintains 100% occupancy
  • Keep an active waiting list
  • Inspects the community daily to determine the quality of the physical property to assess and identify needs
  • Review, codes, and submits bills to be paid to the Accounts Payable Department
  • Ensures that all applicable deposits, rents, other fees, and additional revenues are collected and deposited
  • Monitors the property budgets, keeps expenses in line with the budget.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Worked with maintenance staff to complete timely repairs and enhancements.

Property Manager

GVA Property Management
01.2022 - 07.2022
  • Supervises all on-site staff, including hiring, training, supervision, and corrective measures
  • Determines productivity standards of each staff member and communicates these standards with the goal of maximizing property performance and individual success; evaluates performance of these standards for individual staff members and makes resulting compensation decisions
  • Establishes and monitors the property budget daily in accordance with established goals; keeps expenses in line with the budget
  • Interacts closely with the service team to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance, providing an adequate supply of market ready apartments to meet the leasing efforts, and ensuring property appearance meets or exceeds site standards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Community Manager

Atlantic Housing Foundation
08.2020 - 01.2022
  • Successfully manages the property utilizing superior communication skills and a positive attitude
  • Supervise the on-site staff to ensure implementation of all corporate policies and procedures
  • Preparing different reports on a regular basis (budget, marketing, etc.)
  • Process rent deposits and security deposits monthly
  • Conduct inspections of the property and apartments up to 200 units (annually, move ins, move outs)
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.

Assistant Community Manager

Atlantic Housing Foundation
04.2019 - 08.2020
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
  • Developed policies and procedures for effective property management
  • Showed apartments to potential tenants and answered questions regarding community.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.

Assistant Property Manager

Atlantic Housing Foundation
03.2017 - 04.2019
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major upkeeps, and capital improvement projects
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
  • Kept accurate records of all resident and tenant correspondence
  • Ensured policies and rules were followed by all tenants
  • Increased occupancy from 84% to 100% rapidly.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.

Leasing Consultant/Assistant Property Manager

Atlantic Housing Foundation
07.2016 - 03.2017
  • Performed background checks on over 25 apartment applicants weekly
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
  • Escalated any major issues to property manager for immediate remediation.

Leasing Consultant

Randstad Staffing
05.2012 - 07.2016
  • Invited prospects to fill out applications
  • Completed background checks on several apartment applicants
  • Answered incoming calls with excellent customer service
  • Distributed and followed up on tenant renewal notices
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Generated leads for sales and rental properties through cold calls and referrals.

Production Associate

Pinnacle Staffing, Contec
02.2009 - 05.2011
  • Supported current production needs by moving items between equipment, conveyors, and staging areas
  • Kept work area clean, neat, and organized to prevent accidents, mishaps, and misplaced tools
  • Inspected final products to assess compliance with quality standards and established tolerances.

Education

Business Administration -

Spartanburg Community College
Spartanburg, SC
01.2016

Criminal Justice -

Spartanburg Community College
Spartanburg, SC
01.2009

High School Diploma -

Chapman High School
Inman, SC
01.2008

Skills

  • Administrative abilities
  • Property tours and inspections
  • Daily Operations Management
  • Workplace Safety
  • Tenant and eviction laws
  • Financial budgeting and reporting
  • Maintenance knowledge
  • Customer Relationship Management
  • Staff Management
  • Administrative Support
  • Staff Training
  • Property Management
  • Vendor Management
  • Employee Performance Management
  • Property Tours
  • Conflict handling
  • Daily operations oversight
  • Customer service-focused
  • Resident relations
  • Time Management
  • Problem-solving abilities
  • Excellent Communication
  • Organizational Skills
  • Attention to Detail
  • Self Motivation
  • Active Listening
  • Sales and Marketing
  • Professionalism

Accomplishments

  • Notary Public: Assist individuals with notary needs. Create and sign affidavits to be used in courts of law. Sign and affix the stamp on documents.
  • Basics of Business Acumen: (Collin Corporate College)
  • Introduction to Excel: (Collin Corporate College)
  • New Supervisor: (Collin Corporate College)

Certification

Property Mangers License: Licensed in South Carolina
Mastering LIHTC Compliance
HOTMA Training

Timeline

Community Manager

Easlan Management
08.2024 - 11.2024

Community Manager

NHE Inc.
07.2022 - 08.2024

Property Manager

GVA Property Management
01.2022 - 07.2022

Community Manager

Atlantic Housing Foundation
08.2020 - 01.2022

Assistant Community Manager

Atlantic Housing Foundation
04.2019 - 08.2020

Assistant Property Manager

Atlantic Housing Foundation
03.2017 - 04.2019

Leasing Consultant/Assistant Property Manager

Atlantic Housing Foundation
07.2016 - 03.2017

Leasing Consultant

Randstad Staffing
05.2012 - 07.2016

Production Associate

Pinnacle Staffing, Contec
02.2009 - 05.2011

Business Administration -

Spartanburg Community College

Criminal Justice -

Spartanburg Community College

High School Diploma -

Chapman High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you don't embrace who you are and accept who you are, you won't be able to live a happy life.

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

401k matchPaid time offPaid sick leaveTeam Building / Company RetreatsCareer advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits4-day work weekFlexible work hoursStock Options / Equity / Profit Sharing

Software

Yardi Voyager

Resman

Porcha Ross